Seamless Call Routing

speed up waiting times

Every business is looking for new ways to interact with consumers in a number of ways.

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Seamless Call Routing

Call Routing Gets Every Call Connected to the Correct Endpoint

Every company seeks new methods to engage with customers in a variety of ways.

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Enhance the customer experience with our call routing system. It offers ways to customize how you configure the call routing settings. You have complete freedom over your call management system to design it how you want for your individual business and unique calling audience.

enhanced mobility

Enhanced Mobility

Advanced call routing cloud based system that provides a way to connect to any phone, device or phone number anywhere in the world. This mobility allows you to include international phone numbers, toll-free phone numbers, and multiple extensions.

greater convenience

Greater Convenience

No matter what business hours you keep, the call routing system works around the clock thanks to features like auto-attendant and the automatic call distributor that connects callers to the right phone extension.

multi-call routing

Multi-call Routing

Call Routing eliminates the confusion of past legacy phone systems and provides an easy way to organize your communication and customer interaction.

optimised call management

Optimised Call Management

Create personalised call routing for your business and keep your agents focused on providing high quality service. With this simple-to-use call management tool, you can seamlessly manage all your incoming calls from anywhere and improve customer experience.

What is Call Routing?

Call routing is a feature that seamlessly and quickly gets an incoming call connected to the correct endpoint. Also referred to as the dial plan, you can route calls through this call routing path in a much simpler way than previously offered through legacy business phone systems. Call routing can bring a lot of benefits to your business phone system or call center. It can speed up waiting times and ensure that your customer experiences a swift and successful resolution to their problems. It can also optimize your workflow operations, improving your agent’s productivity and efficiency.

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Explore More Features

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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