Practical CRM Integrations

improve customer communication

Allows for seamless integration of CRM software and third-party apps.

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Practical CRM Integrations

Call Center Software - CRM Integration

Allows effortless connectivity between CRM software and third-party applications.

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contextual agent interactions

Contextual Agent Interactions

With the help of CRM integration, You can maintain all call-related data in one place and deliver a context-driven customer experience with real-time data sync in both applications.

seamless conversation

Seamless Conversation

Allow agents to make the interactions more effective with features like CTI pop-up even while switching between multiple tabs with CRM Integration.

intelligent predictive dialing

Intelligent Predictive Dialing

CRM Integraton empowers predictive diallers to evaluate possibilities based on lead scores and connect agents with an outbound number that has the greatest chance of a conversion.

improved agent productivity

Improved Agent Productivity

Eliminate the need to manually switch tabs for using telephony functions like putting calls on hold, call transfer, call conferencing, etc, and accessing customer data in CRM integration.

What is Call Center CRM Integration?

Call center customer relationship management refers to a software tool that call center agents use to enhance the customer experience and increase efficiency. Call center CRM systems store records about customers, such as account information and contact history. Because they store history, they may be viewed as a case management tool. Agents use the information in CRM systems to personalize customer contacts and understand a customer's history with the organization.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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