This video demonstrates how VoxDesk can keep track of reports using the dashboard page and calls using the logs tab. Filters, total dials, answered, no answers, skip, voicemail, invalid, and so on. But before that, I will give you a brief introduction to VoxDesk.
To begin, VoxDesk is virtual contact center software that enables call center teams to connect and work more efficiently than would otherwise be possible. This cloud-based call center software's functions include call scripts, automated calls, and real-time notifications. When the software is integrated into the operations of call center agents, they will find it much easier to interact and do their jobs. It can provide performance statistics and analytics, as well as customer responses, and connect with third-party software, in addition to tracking agent output.
In this video, I will explain to you how the dashboard works in VoxDesk. In the dashboard, you will get data regarding total dials, answered calls, unanswered calls, skipped calls, voicemails, invalid calls, and total campaigns dialed. You can also, access the total data of each agent. From logs, you will be able to see all the calls made throughout any time frame you select.