Inbound Call Center Software

increase call connects with dialers

Deliver a high quality customer experience depends mostly on the quality of agents in the inbound call center.

Inbound Call Center Software

Call Center Software -Inbound Call center

Empower your sales and support with a cloud-based inbound call center service.

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call handling capabilities

Call Handling Capabilities

Integrate seamlessly with your existing CRM platform in order to offer all the standard call center functions like control and recording with flexible VoxDesk software.

call routing features

Call Routing Features

Perform general call routing activities such as sending calls to the right agents based on various parameters using IVR and business hour management.

contact management

Contact Management

Powerful contact management abilities are very important for any inbound contact center software. Being able to keep track of all the queries and interactions coming from all touch points, provide a great way to control. An ideal inbound contact center software should have a contact management capability to provide reliable customer service.

What is Inbound Call Center?

An inbound call center receives incoming calls typically made by existing customers of businesses. Providing exceptional customer service is the main function of this type of call center. They're different from outbound call centers, which focus only on receiving calls. Outbound call centers are usually enabled by cloud-based software and designed to help businesses actively engage with customers.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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