Interactive Voice Response(IVR) System

to create action-driven flows

With an intelligent IVR system, agents can route each call to the people who can best help them based on what they're told by the caller.

Interactive Voice Response(IVR) System

Enhance Your Company's Customer Service System

When your consumers connect with your contact centre, an interactive voice response system provides a more organised experience.

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design personalized ivr

Design Personalized IVR

Create an IVR based on your company's requirements. You may customise your IVR flow by using IVR scripts, professional greetings, call waiting music, unique actions on various numbers, and other features.

redefine flexibility

Redefine Flexibility

Customize IVR flows by eliminating unwanted prompts for the customers. With intelligent call routing, queue management, and defining business hours, take your support operations to the next-level.

self service automation

Self Service Automation

Decrease workloads on the agents, switch your agents to focus on crucial aspects, and enhance customer satisfaction by resolving their problems with automated IVR system.

customized call flows

Customized Call Flows

VoxDesk sophisticated IVR Solution provides adjustable controls such as play advertisement and play a customised message during peak call volume. Design the node flows to map the backups for your potential customers through preferred call routing.

What is IVR System?

Interactive voice response(IVR) is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF input through a keypad to automate inbound calls. An IVR system communicates with callers, obtains basic information, and directs calls to the right agents. An IVR system, for example, can assist to enhance customer service efficiency, handle incoming call surges, and boost customer satisfaction when combined with auto call backs. When properly configured, it has the potential to improve your client experience.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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