Automatic Call Distributor

for seamless call handling

Handle large amounts of incoming phone calls from one to thousands and distribute them to agents who are ready to assist.

Automatic Call Distributor

ACD Features To Power Your Customer Service Experience

Voxdesk is a call distribution solution for businesses of all sizes

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automatic call back

Automatic Call Back

Among callers who would like to avoid the waiting queue. This service provides an option for callers to receive an agent's callback instead of having to wait on the line with VoxDesk ACD.

multiple call queues

Multiple Call Queues

Allow companies to have multiple waiting queues. For instance, there can be different waiting queues for different departments, different teams of agents or different numbers that the caller dialed

call center overflow

Call Center Overflow

Can easily handle high call volumes, when all agents are busy and the queues are full, calls can be automatically directed to voicemail using the ACD.

What is Automatic Call Distributor?

Automatic Call Distributor, is a telephony software that receives the calls and routes them to the best available agent, team, or IVR, based on predefined routing rules. The ACD system utilizes a rule-based routing strategy based on instructions that dictate how inbound calls are handled and directed.

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I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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