best-call-center-software

Best Call Center Software

Run your business with best-in-class call center software, you can automate calls, increase team efficiency, and improve customer experience.

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Improves the Customer Experience With Call Center Software

  • Give better customer experience and automate call operations.

  • Reach out to customers with advanced features.

  • Integrate seamlessly with your existing numbers and systems.

  • Get actionable call analytics to help you make better decisions.

best call center software

Dialer

Integrate VoxDesk dialer solutions to assist in screening out answering machines, reducing agent waiting time as calls are automatically assigned, and resulting in more connections, particularly when people connect using a local phone number rather than an unknown one.

dialer
click to call

Click to Call

Use VoxDesk automatic dialer to eliminate the need for a click-to-call dialer, CTC dialers offer their own benefits. Instead of being overwhelmed with calls, it allows the agent to properly prepare for the call.

sms integration

SMS Integration

Power your call center's mobile channel with SMS integration, your agents can respond to client requirements promptly, confirm appointments, and even notify individuals of emergencies.

promotions and surveys

Promotions and Surveys

Enables companies to market their products and services to prospective customers in an efficient way.

monitor dialed numbers

Monitor Dialed Numbers

Analyse call data and access the workflow of agents to ensure efficiency in the workplace & get detailed information pertaining to the call made by agents.

distraction optimized

Distraction Optimized

Boost call center productivity with the help of our distraction-optimized dialer. This lets agents spend more time doing productive calls.

Find out more about Dialer

Call Recording

Manage all your call recordings at one place. Record incoming or outgoing phone calls for training, marketing, or other purposes. Gain insights about enhancing user experience with derived results.

call recording
track numbers

Track Numbers

Track the incoming numbers and obtain the demographic data of the callers with call recording.

record conference calls

Record Conference Calls

Connect and interact with multiple callers at one time through call conferencing feature that call center software provides.

personalize recordings

Personalize Recordings

Gain the massive benefit by adding personalized experience to your customers. Manage all the calling scenarios and send voicemails from one platform with call recording.

listen recordings

Listen Recordings

Listen to recordings via a cloud-based, user-friendly service that gives you access to your call records at any time. They are kept on servers, which are backed up and protected.

auto call recording

Auto Call Recording

Record and analyse your calls using call recording feature. Call recordings are saved on a cloud-based platform, allowing you to listen to them in our app without difficulty.

Find out more about Call Recording

Soundboards

Allow agents to play a few selected audio recordings, such as legal or contractual disclaimers, or they can completely replace an agent speaking to the client in far more complicated audio soundboard installations.

soundboards
on demand voice play

On Demand Voice Play

Play the pre-recorded voice messages as per the customers' request to enhance their experience with soundboards.

multi language voice support

Multi Language Voice Support

Assist global customers in their native language as VoxDesk's Soundboard feature has multilingual support.

lead generation

Lead Generation

Shine your business by improving lead generation process with customer engagements and meeting the customer needs with Soundboards.

multiple input signals

Multiple Input Signals

Play a wide range of soundboards available on voxdesk now. Better manage your customers, & additionally get access to a range of sound boards that your team may use.

Find out more about Soundboards

Call Logging

Monitor customer calls, know the call duration and waiting times, find out individual call recordings or voicemails associated with the particular customer using call logging feature that VoxDesk has.

call logging
visualization

Visualization

Track overall performance, call logging records may be acquired, analyzed, and exported by utilizing contemporary technologies.

call center analytics

Call Center Analytics

Get real-time statistics with call logging, allowing you to see how your campaigns are working and other information that might help you optimize your marketing efforts.

caller insights

Caller Insights

Identify the origin and demographics of phone calls that allow you to direct the call to the most qualified employees to answer specific questions with call logging.

measures customer experience

Measures Customer Experience

Discover what consumers like and dislike about your product & learn about their user experience by using call logging.

Find out more about Call Logging

Call Analytics

Track your call flows easily to enhance call processes and menu options and boost revenue. Analyze each step a consumer takes during a conversation to see what options appeal to them when they contact your company with Call Analytics.

call analytics
call reports

Call Reports

Analyze the performance of your call flows and generate detailed reports so you can make data-driven decisions with Call Analytics.

regular call logs

Regular Call Logs

With the help of Call Analytics, you can log all of your calls so you may share the transcript with your customer at any moment for crucial conversations or retain a copy for yourself.

call tracking

Call Tracking

With Call Analytics, You can track all calls to better understand user behaviour and make informed decisions.

accurate & detailed data

Accurate & Detailed Data

Get detailed and reliable call statistics. With call analytics, you can now quickly determine what is creating the most complaints.

Find out more about Call Analytics

Call Dispositions

Use call disposition codes, you can label both your inbound and outbound calls to keep your entire team on the same page. This provides a simple way for recording how successfully calls have gone, as well as uniform visibility throughout the whole team.

call dispositions
personalized call handling

Personalized Call Handling

Call Disposition assists you in recording all pertinent information regarding the most recent call to the caller. This will maintain all pertinent information for each caller/customer inline, so that the next time the same individual calls, your agents, supervisors, and other staff members will have useful information about the client call.

timely follow-up

Timely Follow-Up

Record the call disposition details with the next action item. The system will show when to contact the caller again and your staff will be able to do that in a timely manner.

automate call log

Automate Call Log

Call dispositions provide you with all the details you need to review and oversee different aspects of your call center. Holds, abandonment and live answers can be monitored and tracked so that they can be followed up on appropriately.

get valuable insights

Get Valuable Insights

Gain overall insights into the calls your agents are making. Call Dispositions gives a rapid summary of what's going on in your agents' conversations.

Find out more about Call Dispositions

Call Queuing

Enhance customer calling experience by playing music-on-hold and let your prospects wait until their queries have been answered. Simply leave a voicemail to connect with them as soon as your agent is available with call queuing.

call queuing
call notification

Call Notification

With call queuing, You can get to know about the missed customer calls and leave a voice message to connect with them back.

direct dial numbers

Direct Dial Numbers

Assign each employee a Direct Dial Number to facilitate communication with clients, prospects, and other company contacts with call queuing

number porting

Number Porting

Quickly move the existing phone numbers using number porting options offered by VoxDesk's call queuing feature.

improve agent productivity

Improve Agent Productivity

With call queuing, you can increase efficiency, by automating agents call queues and route incoming calls to the next available agent in their queue.

Find out more about Call Queuing

Music on Hold

Utilise to keep the phone line connected and make the wait more enjoyable. During waiting intervals, music on hold is automatically played to the caller and ceases when the call is resumed. During lengthier delays, such as the caller's current queue position, frequently interrupt the music.

music on hold
engage customers

Engage Customers

Instead of a dead pause, utilise intriguing information, as well as some music to engage the caller. This will enhance the consumer experience and may lead to increased sales.

be informative

Be Informative

Increases the effectiveness of their music on wait by including promotional or informative messages into their music on hold selections. Music on hold is a simple method to improve any caller's perspective and experience with your business.

build value

Build Value

Manage effectively with prospects by using hold time. It is a wonderful way to begin your most important low-budget marketing initiatives with music on hold.

increase caller retention rate

Increase Caller Retention Rate

Allowing your callers to listen to music while on hold can increase their satisfaction. It's an addition that enhances client experience by providing pleasant background noise.

multiple musics to choose from

Multiple Musics to Choose From

Give your consumers a memorable experience with a variety of music on hold tracks that have been carefully picked to keep your consumers interested.

Find out more about Music on Hold

Call Center Scripts

Using call center scripting software, your agents will always have all of the information they need to answer even the most complex inquiries.

call center scripts
theme based scripting

Theme Based Scripting

You can choose from different themes to present your call center scripts. You can use the image theme, color theme, or default theme. You can also color-code your call center scripts for different departments or other purposes.

multilingual scripting

Multilingual Scripting

Voxdesk support over a dozen spoken languages. Make call center scripts that troubleshoot your customer's queries without any language barriers.

script feedback tracker

Script Feedback Tracker

Voxdesk call centre scripts lets you get feedback from customer executives on how useful a script is. Create future scripts or new versions of existing ones with useful input from your team.

provide accurate information

Provide Accurate Information

Create call centre scripts that gives clients the information they need to make the best choice.

assist customers faster

Assist Customers Faster

Use scripts to lead your staff through customer support conversations at the click of a button.

Find out more about Call Center Scripts

Voicemail Drop

Track every voicemail drops from voicemail recordings and ensure that no voicemails are dropped. Alsop, send an unlimited amount of voicemails to an unlimited number of recipients at any time.

voicemail drop
auto-stop ringless drops

Auto-stop Ringless Drops

Send voicemails drops to your list through our system will automatically stop and notify you when they're delivered. You'll have the ability to play the entire message in their voice mail inbox, even if it's long!

personalized messages

Personalized Messages

Send a limitless amount of voicemail messages to mobile phones and home phones. Above important, record your voicemail drop to ensure flawless insertion with your ringless voicemail campaign.

real-time reporting

Real-Time Reporting

Get reports about your voicemail drops, call loop, and non-compatible numbers in one click. Reports are detailed with easy to read charts on campaign success with notifications when it's time for a new campaign.

send pre-recorded messages

Send Pre-Recorded Messages

Deliver informative pre-recorded messages and simplify the process of providing better customer service.

Find out more about Voicemail Drop

Call Routing

Call Routing prevents your team from being overwhelmed by the number of inbound calls received at once by balancing the workload between agents with call routing.

call routing
customization

Customization

Enhance the customer experience with our call routing system. It offers ways to customize how you configure the call routing settings. You have complete freedom over your call management system to design it how you want for your individual business and unique calling audience.

enhanced mobility

Enhanced Mobility

Advanced call routing cloud based system that provides a way to connect to any phone, device or phone number anywhere in the world. This mobility allows you to include international phone numbers, toll-free phone numbers, and multiple extensions.

greater convenience

Greater Convenience

No matter what business hours you keep, the call routing system works around the clock thanks to features like auto-attendant and the automatic call distributor that connects callers to the right phone extension.

multi-call routing

Multi-call Routing

Call Routing eliminates the confusion of past legacy phone systems and provides an easy way to organize your communication and customer interaction.

optimised call management

Optimised Call Management

Personalize your call routing for your company to keep your agents focused on providing high-quality service.

Find out more about Call Routing

IVR System

IVR system allows you to adapt to changing business situations more quickly and provide a better customer experience. It is also completely connected with the automatic contact system as part of a single cloud-native platform.

ivr system
design personalized ivr

Design Personalized IVR

Smart IVR system optimization guarantees that your IVR script is consistent with your company's overall messaging in order to preserve consistency and hassle-free client interaction.

redefine flexibility

Redefine Flexibility

Convert clients and manage lists efficiently by creating the responsive IVR system with simple drag-and-drop options.

self service automation

Self Service Automation

Respond to the frequent questions and reduce waiting queues. Allow IVR to handle your customer queries automatically.

customized call flows

Customized Call Flows

Choose a flow from the many available possibilities and then select one from the library. Create an IVR system for your organisation by using the flows to trigger an action for a certain answer.

automate call process

Automate Call Process

Achieve the best customer service with the most advanced IVR software, which automates the call process so that clients can navigate through the conversation.

Find out more about IVR System

DNC

VoxDesk can assist you in complying with Do Not Call rules by allowing you to upload your company's supplemental DNC list to the cloud online, preventing these numbers from being called by your outbound and autodialer campaigns.

dnc
drop call file

Drop Call File

Save opt-outs from contacts to do not call lists and save time by eliminating the list of unnecessary contacts. They can be uploaded to DNC immediately while the campaign is underway.

comply with dnc laws

Comply With DNC Laws

Maintain the agent productivity while using VoxDesk do not call regulatory compliance and list management tools to easily comply with laws.

dnc list integration

DNC List Integration

Quickly upload your company's do not call list to the cloud to block numbers from being dialled by outbound and auto-dialer campaigns.

avoid dnc lawsuits

Avoid DNC Lawsuits

Avoid the possibility of being served with a lawsuit. Our do not call list has been updated with the most recent information on new DNC restrictions.

Find out more about DNC

Predictive Dialer

Predictive Dialer allows you to quickly manage the list of contacts in particular campaigns. You may also monitor and gather data connected to your campaigns - statistics on sales, the popularity of offered items, the history of client calls, and so on.

predictive dialer
multiple dialing modes

Multiple Dialing Modes

Employ with intelligent algorithms to pick agents and phone numbers ahead of time. Meanwhile, as soon as the previous call finishes, the predictive dialer selects new contacts. Increase contact rates and decrease wait times while maintaining your drop rating.

pacing ratio

Pacing Ratio

Save with pacing ratio, it is a method of dialling a large number of numbers for a single agent all at once, which aids in the predictive dialer's objective of enhancing the agent's performance and efficiency.

filter-based calling

Filter-Based Calling

Allow managers to create a variety of criteria based on time zone, region or other demographics with filters with predictive dialer. This might assist you in getting more focused and concentrated results.

intelligent call assigning

Intelligent Call Assigning

Automate your call routing with predictive dialer to help improve customer service and increase efficiency.

data driven power dialer

Data Driven Power Dialer

Call numbers with our predictive dialer, which can forecast which numbers to dial in order to save agent time spent.

Find out more about Predictive Dialer

Call Transfer

With call transfer, you can allow agents to swiftly and simply transfer live calls to another agent or an expert who has the technical competence or working experience to answer a complicated question that your caller has.

call transfer
transfer calls

Transfer Calls

Easy to transfer calls, just select the agent or team you want them transferred to and whether you're transferring a cold or warm call with call transfer

switch across devices

Switch Across Devices

Use call transfer to easily have a business conversation on different devices with ease. When you call yourself, it will automatically transfer the phone number so you can change locations without losing your connection.

augmented agent collaboration

Augmented Agent Collaboration

Bring together the experience and expertise of multiple agents to solve a single caller’s query with call transfer and it talk about providing seamless customer services with call transfer.

assign best agent

Assign Best Agent

Transferring a call is made simple with our seamless software, agents may rapidly transfer a call to an agent or a team without making a client wait with call transfer.

Find out more about Call Transfer

CRM Integration

Allows effortless connectivity between CRM integration and third-party applications. These integrations facilitate automated actions that augment the functions of your software. This allows you to cancel the need to switch back and forth among systems.

crm integration
contextual agent interactions

Contextual Agent Interactions

Maintain all call-related data in one place and deliver a context-driven customer experience with real-time data sync in both applications with CRM Integration.

seamless conversation

Seamless Conversation

Maintain call related data in the same place allows the service provider to provide a much better customer experience with instant access to information about current calls.

intelligent predictive dialing

Intelligent Predictive Dialing

Allow predictive diallers to evaluate possibilities based on lead scores and connect agents with an outbound number that has the greatest chance of a conversion with CRM integartion.

improved agent productivity

Improved Agent Productivity

CRM Integration removes the need to manually switch tabs while performing telephony activities such as placing calls on hold, call transfer, phone conferencing, and so on, as well as accessing client data in CRM.

Find out more about CRM Integration

Outbound Call Center

Simplifies and improves this by automating dialling, screening answering machines, and allowing agents to click to dial a contact number. All of these outbound call centre features, along with others, work together to improve agent productivity, call centre operations, and connect rates with outbound call center.

outbound call center
click to call

Click to Call

Make sales calls with a single tap, eliminating the need to manually dial contact numbers with outbound call center software.

live call transfer

Live Call Transfer

Transfer line from one agent to another without disconnecting the call with VoxDesk outbound call center software.

live panel

Live Panel

Get daily call reports, monitor agents’ performance, and track ongoing calls in the live dashboard with VoxDesk outbound call center software.

multi-campaign capacity

Multi-Campaign Capacity

Optimise your marketing plan and increase the success of your campaigns. With this feature, you can provide service by running multiple outbound campaigns.

Find out more about Outbound Call Center

Inbound Call Center

Automate and improved by automated dialling, screening answering machines, and giving agents the option to click to dial a contact number. All of these inbound call centre capabilities, along with others, work together to improve agent productivity, call centre operations, and connect rates.

inbound call center
call handling capabilities

Call Handling Capabilities

With Inbound call center software, you can Interact with your existing CRM system and provide all of the basic contact centre functionalities, such as call control and call recording.

call routing features

Call Routing Features

Inbound call center can perform general call routing activities such as sending calls to the right agents based on various parameters using IVR and business hour management.

contact management

Contact Management

Being able to keep track of all the queries and interactions coming from all touch points, provide a great way to control. An ideal inbound contact center software should have a contact management capability to provide reliable customer service.

realtime metrics

Realtime Metrics

Make smarter business decisions with VoxDesk's real-time stats and sophisticated reporting & Inbound call center software

Find out more about Inbound Call Center

Auto Dialer

Auto dialer enhances proactive communications by improving how you engage with your clients. Use sophisticated automation to increase campaign effectiveness and agent efficiency with preview, progressive, and predictive dialing modes.

auto dialer
dial order

Dial Order

Ensures that the auto dialer dials out all the phone numbers that are mapped to contact and increases the dial coverage for a business.

manage multiple campaigns

Manage Multiple Campaigns

Voxdesk’s auto dialer helps you to manage multiple campaigns simultaneously. It makes the process of monitoring and managing your campaign easier, allowing you to reach out to more people at once.

answer machine detection

Answer Machine Detection

Auto dialer ensures a caller will not be connected to an answering machine. The call connects only when a live person answers the phone at the other end.

auto call answer

Auto Call Answer

Save clients from long wait with auto call response, where it is critical to answer incoming calls promptly since it saves clients from having to wait for a long time before speaking with an agent.

Find out more about Auto Dialer

Speed Dialer

Use speed dialling codes, Voxdesk speed dialer allows you to contact multiple phone numbers fast and easily. It's not like when you used basic landline phones or analogue phones and had to manually dial the full phone number you wanted to contact.

speed dialer
drag & drop reordering

Drag & Drop Reordering

Get VoxDesk Speed Dialer, it provides a resilient core call center software that allows agents to manage the flow of calls seamlessly. With this, companies will be able to save time and resources while increasing productivity.

toolbar buttons

Toolbar buttons

Gain benefit with speed dialer, it is an easy-to-use software for incoming and outgoing calls in call centers. It makes it easier for employees to speed dial customer's phone numbers using toolbar buttons with speed dialer.

speed dial sidebar

Speed Dial Sidebar

Speed dialer sidebar allows the call center agents to improve the productivity of their work, reduce the number of times they need to reach out to other parties and also increase customer satisfaction.

dial multiple numbers

Dial Multiple Numbers

Dialing multiple number at once optimises reached calls. With our easy-to-use speed dialer, you  can say goodbye to wasted minutes and lost connections with speed dialer

Find out more about Speed Dialer

Robo Dialer

Use VoxDesk robo dialer, it provides many business-oriented capabilities that significantly boost its overall productivity. Cloud technology improves the quality of robo dialers and makes them more adaptable and expandable to meet the demands of businesses.

robo dialer
reminders

Reminders

Remainders are the most effective means of staying in touch with consumers. A cloud-based robo dialer is a fantastic method to easily deliver company notifications.

scheduling campaigns

Scheduling Campaigns

Get action insights with robo dialer, it has all of the capabilities needed to schedule campaigns and make different settings for different client groups.

text to speech

Text to Speech

Use text to speech function, you may make voice messages from text. Using consumer information, you may customise communications with robo dialer.

real time reporting

Real Time Reporting

Begin your task with a high-quality and best-in-class service. With real-time reporting, you can be certain that you are constantly up to date on your clients' call information with robo dialer.

Find out more about Robo Dialer

Automatic Call Distributor

Automatic Call Distributor allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching. These features enhance the coaching process as well as managerial practices.

automatic call distributor
automatic call back

Automatic Call Back

Among callers who would like to avoid the waiting queue. This service provides an option for callers to receive an agent's callback instead of having to wait on the line with VoxDesk Automatic Call Distributor.

multiple call queues

Multiple Call Queues

Allow companies to have multiple waiting queues. For instance, there can be different waiting queues for different departments, different teams of agents or different numbers that the caller dialed

call center overflow

Call Center Overflow

Can easily handle high call volumes, when all agents are busy and the queues are full, calls can be automatically directed to voicemail using automatic call distributor.

facilitates smart call routing

Facilitates Smart Call Routing

Engage with your consumers quickly and smartly with ACD that routes calls to the relevant agent. You will receive call updates and the opportunity to add or alter routing rules.

Find out more about Automatic Call Distributor

Call Monitoring

Track calls and improve their performance and to provide a better customer experience with call monitoring. While call listening only involves listening to ongoing/live calls, call monitoring encompasses all agent-related information like availability, number of agents in conversation, number of agents online, and their service level adherence.

call monitoring
service level monitoring

Service Level Monitoring

Understand how well your call center is performing with call monitoring. As a manager, you will be able to get a visual representation of service level targets, and how well your call center is performing against the set targets.

abandoned call metrics

Abandoned Call Metrics

View abandon call metrics, you'll be able to see where customers are dropping off. You can use this information to improve customer service.

reporting and analytics

Reporting and Analytics

Measure your call center's performance with call monitoring. Reviews include key metrics like call transfers, customer satisfaction, and staff turnover.

self monitor & analyse

Self Monitor & Analyse

Monitor calls of various departments in your firm and troubleshoot, track, and analyze the situation as a whole.

Find out more about Call Monitoring

Timezone Connect

Helps you know the right time to call your international clients. It lets you find out the time zone of a particular country where you want to place a call, as well as the validity of the number you wish to dial.

timezone connect
non intrusive calls

Non Intrusive Calls

Get in touch with your clients at their available time with the Non Intrusive call feature of VoxDesk Timezone Connect. Also, take advantage of email and SMS functionalities for efficient customer service.

maximise call connects

Maximise Call Connects

Engage with your clients around the different timezones at their convenience with VoxDesk Timezone Connect. Maximize your customer call connect ratio and save your call center time increasing overall performance.

real time conversations

Real Time Conversations

Discuss queries or resolve issues with real time conversations with your customers. Provide timely responses and solutions to your clients in their timezones enhancing your customer service.

automate calls irrespective of timezone

Automate Calls Irrespective of Timezone

Use the Timezone Connect tool to easily automate international calls, allowing agents to provide high-quality customer support to clients all around the world.

manage global audience

Manage Global Audience

Manage clients globally with timezone connect, which allows enterprises to contact their target audience at their convenience.

Find out more about Timezone Connect

Chrome Extension

Get Chrome Extension VoxDesk app feature to browser for easy connections to your clients. This easily accessible feature works instantly helping agents to connect to customers for high engagement.

chrome extension
easy access

Easy Access

Optimized UX chrome extension feature of VoxDesk not only improves efficiency and productivity of call center but also provides excellent user experience. It’s user-friendly features expedite call connections.

optimized user experience

Optimized User Experience

Improve your call center agents' productivity and efficiency with user friendly optimized Chrome Extension feature. With excellent VoxDesk Chrome Extension UX feature, your agents can perform at their best on the calls.

instant availability

Instant Availability

Talk to your clients in no time from different parts of the world, without installing heavy hardware or complex software.

easy installation

Easy installation

Install the VoxDesk chrome extension quickly and easily to have access to the programme with a single click. It is simple to install and use VoxDesk with Chrome plugin.

user friendly

User Friendly

Work more effectively, save time, and boost productivity with VoxDesk Chrome extension. Agents  will be able to work efficiently, and increase productivity using this software.

Find out more about Chrome Extension

BYOP

Connect with clients from any device anywhere around the world. With your agents connecting from their own device, increase their productivity, performance and work satisfaction.

byop
call promptly

Call Promptly

Connect to calls easily with any device and from anywhere with the Call Promptly BYOP feature of VoxDesk. No device or infrastructure requires as it helps to connect through a smartphone.

instant access

Instant access

Start answering your clients’ calls without being present in workstations. Let your agents take important calls from anywhere quickly with smartphone app of VoxDesk.

always available agent

Always Available Agent

Address your customers’ queries anytime and in any timezone with VoxDesk Always Available Agent app feature. Not only increase your customer satisfaction ratio but also make your agents happier.

mobile friendly ui

Mobile Friendly UI

Make calls from anywhere on your phone with a secure, high-quality, and stable data connection, providing your clients with quick, effortless access to customer service.

Find out more about BYOP

Closest Location

Assign calls to agents leveraging Closest Location feature to handle nearby clients instantly. Targeting the closest clients increase call efficiency and the success rate of closed deals.

closest location
manage call volume

Manage Call Volume

Maximize your conversions by managing your call volumes of the nearest location. VoxDesk Closest Location assists in instantly connecting with clients in nearby areas for quick responses.

maximize call conversions

Maximize Call Conversions

Target and approach your potential customers in the neighborhood for high engagement. Increase the possibility of closing deals with Maximize Call Conversion feature of Closest Location.

connect closest clients

Connect Closest Clients

Instantly talk to your closes available clients with intrusively crafted Connect Closest Client feature of VoxDesk. Getting access to VoxDesk up to date client data, increase success rate of call connections for closing deals.

expand reachability

Expand Reachability

Increase the number of connected calls by dialling the numbers that are closest to you first.

Find out more about Closest Location

Call Hold

Craft multi-level queues to address clients at the earliest. Call Hold VoxDesk feature allows distributing calls according to agent’s potential for maximum customer satisfaction.

call hold
create multiple queues

Create Multiple Queues

Easy to create multiple queues to hold calls and redirect to the rightful call agent to address customers’ queries more accurately.

auto assign

Auto Assign

Auto-assign agents to specific queries for maximum output and high performance. VoxDesk’s intelligent waitlist clears calls on hold and transfers automatically to the available client.

efficient queues

Efficient Queues

Design call queues with Efficient Queues VoxDesk feature to maximize call answering efficiency. Take care of your clients improving customer experience in a VoxDesk smart way.

call hold music

Call Hold Music

Play a variety of tracks from voxdesk that your team may use to keep your customers engaged and better manage clients, while also having access to a wide range of tracks.

send pre recorded messages

Send Pre Recorded Messages

Adapt to the needs of a busy, fast-paced market. Pre-recorded messages are an excellent solution for customer support and marketing.

Find out more about Call Hold

Answering Machine Detection

Drop calls or leave voice notes detecting answering machines to save on call charges. With Answering Machine Detection functionality drop calls when answering machine detected and connect to real humans.

answering machine detection
advanced speech recognition

Advanced Speech Recognition

Determine whether the call is answered by machine or human with Advanced Speech Recognition. It helps to decide in microseconds whether to pass to agent or drop the call or leave a voice record.

audio analysis

Audio Analysis

Design a call flow strategy analyzing the answering machine calls to increase workforce productivity. Audio Analysis monitors and analyzes call drop and voice note data to enable agents to connect with real customers.

account notifications

Account Notifications

Avoid responding to answering machines and increase success rate of call delivery. Shoot automated voice notes and SMS alerts with Account Notification feature to save time and cut on calling charges.

inform the customer

Inform The Customer

Inform clients about the information that needs to be passed on with answering machine detection which can deliver voicemails to a large number of consumers.

Find out more about Answering Machine Detection

Fully Cloud Based

Stack your overall data in cloud system - with no limits. Fully Cloud Based VoxDesk feature comes with no additional cost as it doesn’t require any software to save your data securely.

fully cloud based
secure and reliable

Secure and Reliable

Store and save your business data safely and securely with efficient cloud based storage solutions. With all your data securely backed up in cloud server, you need not stress about data security. No comprise with data security as it is a reliable cloud storage software.

easy accesibility

Easy Accesibility

Take hold of your data from anywhere and anytime with ease. Whether want to add, remove, update or delete data files, do it easily with VoxDesk’s cloud storage efficient feature.

effortless maintenance

Effortless Maintenance

Improve work efficiency of your agents as they will not face any hassles or inconvenience due to VoxDesk’s Cloud Servers up-to-date systems. With regular updates and proper maintenance, there is no downtime and helps impove agents’ output.

accomodate all users

Accomodate All Users

Access your data whenever you want, securely. Our platform is dependable, safe, and confidential.

collaborate with ease

Collaborate With Ease

Share and exchange data in real-time, so you can collaborate without hassle. You can share and save information from anywhere any anytime.

Find out more about Fully Cloud Based

Agent Break Time

Get an overview of your agents’ break times with the efficient Agent Break Time VoxDesk feature. From scheduling breaks, monitoring to analyzing break time, you can do everything to manage your workforce overall performance.

agent break time
scheduled breaks

Scheduled Breaks

Create work plans, schedule breaks and assign customer calls to ensure that all calls are answered without any call drops. Scheduled Breaks feature of VoxDesk enhances call answering ratio and removes unnecessary Break Times.

monitor breaks

Monitor Breaks

Monitor and handle Break Times of your customer service center leveraging the best feature Monitor Breaks. It enables you to take hold of break times and monitor the in and out timings of your agents’ breaks to evaluate their KPIs.

break reports

Break Reports

Observe and analyze break timings of your agents with the powerful Break Reports functionality of Agent Break Time. Curate efficient break times and better call flow structure to deliver excellent customer service.

optimise work schedules

Optimise Work Schedules

Get details about agents' breaks so that you may assign agents with ideal work schedules depending on their productivity using the data produced.

measure productivity

Measure Productivity

Using the agent break time tool, you can easily count agents' office hours. With this tool, you'll be able to see just how much productivity is lost due to breaks each day.

Find out more about Agent Break Time

Call Notes

Control and manage all your customer information effortlessly leveraging Call Notes feature. This helps agents to cater to customer needs precisely and understand the interests and requirements of your clients just in a glance before the next connection.

call notes
manage call data

Manage Call Data

Handle and manage caller specific needs with call notes data for personalized services. With ease, your agents can easily take notes in one place to refer to later. Helps for efficient follow up calls with clients.

store caller information

Store Caller Information

Secure all the sensitive information of your customers/callers with excellent Call Notes. Helps to build campaigns and carry on follow ups successfully. Feedback from customers helps to channelize efficient customer service.

optimise future campaigns.

Optimise Future Campaigns.

Run successful promotional campaigns with call notes. VoxDesk Call Notes feature enable you to understand your clients’ issues and needs. It helps to optimize your future promotions efficiently.

procure and store information

Procure and Store Information

Keep your comments organised and easily accessible for future use. Call notes is an innovative and user-friendly tool that allows you to generate and save call data.

Find out more about Call Notes

Priority

Allot priority calls of your important agents to your agents with Call Priority status. It helps agents to address valuable clients’ queries on a priority basis which leads to increased conversion rates.

priority
maximise conversion rate

Maximise Conversion Rate

Connect quickly to prospective clients with the power of Priority feature of VoxDesk. It helps call agents to focus on potential clients to onboard them converting them to loyal customers.

prioritise prospective clients

Prioritise Prospective Clients

Manage and organize your caller list on basis of Priority and reach the most potential clients immediately. It helps to grab all the opportunities before the caller loses any interest.

prioritise clients based on analytics.

Prioritise Clients Based on Analytics.

Set priority for you most prospective clients analyzing previous call data. Instant follow-up calls and direct engagement helps to build customer loyalty.

segregate based on priority

Segregate Based on Priority

Segregate by priority is the perfect tool for enterprises to segment their consumers and build a rich database that allows them to customise their customer experience.

Find out more about Priority

Dynamic Caller ID

Allot caller ID phone number for your outgoing calls to help recipients to recognize and answer calls.

dynamic caller id
flexibilly adjustable

Flexibilly Adjustable

Pick a personalized caller ID that your clients can recognize your business. It’s flexible to choose from various available IDs.

modify caller id

Modify Caller ID

Update or change caller ID on outbound calls to any number from your account. It also helps you choose a person or business name to display instead of calling.

versatile options

Versatile Options

Display single number, unique extension number or no display by setting from the Admin Portal or set up a corporate name for display as per your preference.

maintain local prescence

Maintain Local Prescence

Sustain your local presence by adjusting your caller ID to suit the place from where you are calling. Dynamic Caller ID helps businesses maintain a local presence.

Find out more about Dynamic Caller ID

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