Run your business with best-in-class call center software, you can automate calls, increase team efficiency, and improve customer experience.
All of the features you'll need to take your dialer software to the next level.
Use VoxDesk powerful calling and dialling tool, you can streamline corporate communication like never before.
Utilize a predictive dialer, record voicemails, and do a lot more with sophisticated dialer software.
Give better customer experience and automate call operations.
Reach out to customers with advanced features.
Integrate seamlessly with your existing numbers and systems.
Get actionable call analytics to help you make better decisions.
Integrate VoxDesk dialer solutions to assist in screening out answering machines, reducing agent waiting time as calls are automatically assigned, and resulting in more connections, particularly when people connect using a local phone number rather than an unknown one.
Find out more about Dialer
Manage all your call recordings at one place. Record incoming or outgoing phone calls for training, marketing, or other purposes. Gain insights about enhancing user experience with derived results.
Find out more about Call Recording
Allow agents to play a few selected audio recordings, such as legal or contractual disclaimers, or they can completely replace an agent speaking to the client in far more complicated audio soundboard installations.
Find out more about Soundboards
Monitor customer calls, know the call duration and waiting times, find out individual call recordings or voicemails associated with the particular customer using call logging feature that VoxDesk has.
Find out more about Call Logging
Track your call flows easily to enhance call processes and menu options and boost revenue. Analyze each step a consumer takes during a conversation to see what options appeal to them when they contact your company with Call Analytics.
Find out more about Call Analytics
Use call disposition codes, you can label both your inbound and outbound calls to keep your entire team on the same page. This provides a simple way for recording how successfully calls have gone, as well as uniform visibility throughout the whole team.
Find out more about Call Dispositions
Enhance customer calling experience by playing music-on-hold and let your prospects wait until their queries have been answered. Simply leave a voicemail to connect with them as soon as your agent is available with call queuing.
Find out more about Call Queuing
Utilise to keep the phone line connected and make the wait more enjoyable. During waiting intervals, music on hold is automatically played to the caller and ceases when the call is resumed. During lengthier delays, such as the caller's current queue position, frequently interrupt the music.
Find out more about Music on Hold
Using call center scripting software, your agents will always have all of the information they need to answer even the most complex inquiries.
Find out more about Call Center Scripts
Track every voicemail drops from voicemail recordings and ensure that no voicemails are dropped. Alsop, send an unlimited amount of voicemails to an unlimited number of recipients at any time.
Find out more about Voicemail Drop
Call Routing prevents your team from being overwhelmed by the number of inbound calls received at once by balancing the workload between agents with call routing.
Find out more about Call Routing
IVR system allows you to adapt to changing business situations more quickly and provide a better customer experience. It is also completely connected with the automatic contact system as part of a single cloud-native platform.
Find out more about IVR System
VoxDesk can assist you in complying with Do Not Call rules by allowing you to upload your company's supplemental DNC list to the cloud online, preventing these numbers from being called by your outbound and autodialer campaigns.
Find out more about DNC
Predictive Dialer allows you to quickly manage the list of contacts in particular campaigns. You may also monitor and gather data connected to your campaigns - statistics on sales, the popularity of offered items, the history of client calls, and so on.
Find out more about Predictive Dialer
With call transfer, you can allow agents to swiftly and simply transfer live calls to another agent or an expert who has the technical competence or working experience to answer a complicated question that your caller has.
Find out more about Call Transfer
Allows effortless connectivity between CRM integration and third-party applications. These integrations facilitate automated actions that augment the functions of your software. This allows you to cancel the need to switch back and forth among systems.
Find out more about CRM Integration
Simplifies and improves this by automating dialling, screening answering machines, and allowing agents to click to dial a contact number. All of these outbound call centre features, along with others, work together to improve agent productivity, call centre operations, and connect rates with outbound call center.
Find out more about Outbound Call Center
Automate and improved by automated dialling, screening answering machines, and giving agents the option to click to dial a contact number. All of these inbound call centre capabilities, along with others, work together to improve agent productivity, call centre operations, and connect rates.
Find out more about Inbound Call Center
Auto dialer enhances proactive communications by improving how you engage with your clients. Use sophisticated automation to increase campaign effectiveness and agent efficiency with preview, progressive, and predictive dialing modes.
Find out more about Auto Dialer
Use speed dialling codes, Voxdesk speed dialer allows you to contact multiple phone numbers fast and easily. It's not like when you used basic landline phones or analogue phones and had to manually dial the full phone number you wanted to contact.
Find out more about Speed Dialer
Use VoxDesk robo dialer, it provides many business-oriented capabilities that significantly boost its overall productivity. Cloud technology improves the quality of robo dialers and makes them more adaptable and expandable to meet the demands of businesses.
Find out more about Robo Dialer
Automatic Call Distributor allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching. These features enhance the coaching process as well as managerial practices.
Find out more about Automatic Call Distributor
Track calls and improve their performance and to provide a better customer experience with call monitoring. While call listening only involves listening to ongoing/live calls, call monitoring encompasses all agent-related information like availability, number of agents in conversation, number of agents online, and their service level adherence.
Find out more about Call Monitoring
Helps you know the right time to call your international clients. It lets you find out the time zone of a particular country where you want to place a call, as well as the validity of the number you wish to dial.
Find out more about Timezone Connect
Get Chrome Extension VoxDesk app feature to browser for easy connections to your clients. This easily accessible feature works instantly helping agents to connect to customers for high engagement.
Find out more about Chrome Extension
Connect with clients from any device anywhere around the world. With your agents connecting from their own device, increase their productivity, performance and work satisfaction.
Find out more about BYOP
Assign calls to agents leveraging Closest Location feature to handle nearby clients instantly. Targeting the closest clients increase call efficiency and the success rate of closed deals.
Find out more about Closest Location
Craft multi-level queues to address clients at the earliest. Call Hold VoxDesk feature allows distributing calls according to agent’s potential for maximum customer satisfaction.
Find out more about Call Hold
Drop calls or leave voice notes detecting answering machines to save on call charges. With Answering Machine Detection functionality drop calls when answering machine detected and connect to real humans.
Find out more about Answering Machine Detection
Stack your overall data in cloud system - with no limits. Fully Cloud Based VoxDesk feature comes with no additional cost as it doesn’t require any software to save your data securely.
Find out more about Fully Cloud Based
Get an overview of your agents’ break times with the efficient Agent Break Time VoxDesk feature. From scheduling breaks, monitoring to analyzing break time, you can do everything to manage your workforce overall performance.
Find out more about Agent Break Time
Control and manage all your customer information effortlessly leveraging Call Notes feature. This helps agents to cater to customer needs precisely and understand the interests and requirements of your clients just in a glance before the next connection.
Find out more about Call Notes
Allot priority calls of your important agents to your agents with Call Priority status. It helps agents to address valuable clients’ queries on a priority basis which leads to increased conversion rates.
Find out more about Priority
Allot caller ID phone number for your outgoing calls to help recipients to recognize and answer calls.
Find out more about Dynamic Caller ID
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