Here’s an effective approach to add any type of music to engage your clients as they wait for your response.
Use predictive automated dialer to make more calls at any point of time
Minimize agent's fatigue using voicemail drops and sound boards
Trigger advanced automation like adding call notes, sending emails based on the call outcome
Increase lead generation by 5x with unlimited calls and minutes
Choose your own provider to get the best possible industry rates
Enable the call wrap-up time to limit the agent's time spent on calls
Integrate call activity with built-in CRM.io and Outreachly
Music on hold to fill the void
Unbelievable pricing - the lowest you will ever find
Everything your business needs - 50 apps, 24/5 support and 99.95% uptime
Your customers can quickly hang up your call if they have to wait for you to offer your services. The experience can even be worsened with poor quality of on-hold music or looped messages. We’ve all been there at some point; you call a specific company, and you’re put on hold as you wait for the next available agent. Then, as if the waiting is not frustrating enough, you’re forced to listen to some old boring music. So, what do you do? Of course, you may hang up, especially if you know other service providers you can rely on for prompt services.
Unfortunately, this is the dilemma that most businesses have to put up with. While handling customer calls can be a challenge, it doesn’t have to be this way. To ensure you improve your customer experience, you should consider using enticing on-hold music to entertain your clients. Here’s an effective approach to add any type of music to engage your clients as they wait for your response.
One crucial step you need to take to transform your user experience as they wait on calls is to find the right software for this purpose. The importance of using software here is that it helps to automate the process for you. For instance, the right tool will play different types of music to entertain your clients. What’s more, it keeps your customers informed by playing promotional messages about other products your clients might be interested in.
Besides automating the process of playing music for your listeners, VoxDesk software also has other functionalities like helping you generate more leads with automated voicemails drops, predictive dialer, neural sounding voices for AI automation, call notes, and so on. Think about it, the idea of playing music as your customers wait on call is an excellent marketing tool for your business. In addition, informing your clients about your offers, promotions, and discounts could increase your ROI.
Another reason to rely on this software is because you get to reassure your prospects that you are a dependable company. Your welcoming message should be professional enough to build confidence in them to continue using your products/services.
Playing relevant music is key to ensuring your customers are not bored with your on-hold music. Different business settings will require different music. For example, if you are on a call discussing a matter related to booking a hotel or spa to relax, your aim should be to create an ambient environment for your listener. As they wait on call, play something that reinforces the reason why your business is the perfect choice for their relaxation needs. Some cool music would do here. On the contrary, you should also select a different type of music when discussing more professional matters. So, you must play relevant music that resonates with what your customer is after.
Beyond the music you will be playing, you should think about the follow-ups you need to make to keep your clients engaged and on track in the sales funnel. VoxDesk can also help you here. This software allows you to record your calls so you can follow up on them. The best part is that you can set reminders to keep you updated about customers you promised to call them back.
Think outside the box, aside from selecting the best music to play for your customers as they wait on call. What do you plan to do next? Settle for a reliable tool that will automate the entire call-center process for you. We’ve given you solid reasons why VoxDesk tool is the right platform for your business needs.
Go to the next level with
Get all 50 apps - Join the SaaS Revolution - 500apps, $14.99/user flat pricing, 24/5 Support (Phone/Email/Onboarding)
500apps is exciting for companies that focus on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done
CEO at KPSYNCLAB
We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
Christian Bjerre Nielsen
CPO at uQualio
My chat rep (Safin) was super helpful and got my issues resolved immediately! I'm looking forward to getting my business started with 500apps!
Awesome customer service. Vicky is very helpful. Can explain and help me to troubleshoot my current issues. Thank you so much.
"SMBs' ultimate choice" - It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management.
UE (Small-Business User)
"Budget Friendly All-in-One Suite" - Our business has benefited from 500apps' ability to keep track of everything that is relevant. From managing customers and leads to keeping track of our customers.
Tejas (Mid-Market Consultant)
"Una Suite Perfecta para pequeños y medianos empresas" - Lo que mas me gusta es que puedes tener integrado, diferentes herramientas, tanto de productividad, marketing y ventas puedes gestionar así como diferentes herramientas que te ayudan a venta online, como el desarrollador de sitios web, o la optimizacion SEO a través de la aplicaciÃ³n Ninja SEO.
Cosmetics Marketing Administrator
Business owners can use 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease.
Owner at Stonegye.digital
Program Manager at Keystone
It is a great platform where I can manage everything regarding my business and customers. 500apps basically solved many problems of mine regarding managing inventory from different vendors, billing customers, sending emails to customers, and managing help desks for customers. I can manage my whole business with 500apps because it provides all the tools I need.
Assistant Manager at Quality CARE India Limited