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Enable agents to reach out to existing and prospective consumers to the greatest extent possible. Resolving customer concerns on a priority basis is critical for any organisation, and dialers may assist speed up the process.
Record calls on a click with the user-friendly interface. Track every call history and save the recordings for future reference.
Convert the messages into multiple languages and playback based on the user's native location. Keep callers from every place engaged with Soundboards.
Track and optimize the enterprise-wide calling system with the help of VoxDesk call center software. With Call Logging, you can easily store and access all the call data.
Improved call processes and menu options boosts business rOI. Analyze and enhance each step that the customer takes during the call and monitor it to enhance calling efficiency with Call Analytics.
Allows you to label both your incoming and outgoing calls with call disposition codes. This way whole team will have a common understanding of how a call has gone and where it currently stands. It also means everyone has full visibility if the disposition is ever changed.
Choose the calls to be placed on hold without handling the actual inquiries or transferring callers to the desired agent. You can deliver amazing client experience by using call queuing.
Avoid hanging up the phone and stay engaged for longer if the response takes longer than expected to answer, music on hold from Voxdesk helps callers.
Call center scripts are ideal for maintaining a smooth call flow and directing agents through any interactions. Simplify your team's work by offering them access to the important information when they need it.
Record voicemail message from voicemail drops and make sure you never miss any clients. now you can send as many messages as you want to as many people with the push of a button.
Call Routing prevents your team from being overwhelmed by the number of inbound calls received at once by balancing the workload between agents with call routing.
Allows customers talk to freely and effectively address their concerns using VoxDesk conversational IVR System, just as if they were chatting with a real person. It anticipates client requirements, provides personalised welcomes, and adapts its speaking manner to the circumstances of the discussion.
Simplifying the contact list addition to your Do Not Call list by performing merging operations from the database. Use in other systems or integrate with the other CRM solutions.
Predictive dialer helps you to enhance efficiency and call volume. Voxdesk automatically calls the next call in line when an agent becomes available.
Call Transfer allows you to route a connected call from your phone number to a team member. When the call transfer is complete, your call will be terminated and the transferred call will be created as a new connection.
Automate with CRM integration and add people from emails to your CRM every time they cancel a meeting. So if you see a contact has been dismissed from an email, all of their information is being sent to your CRM.
Improve agent productivity and call-center operations with outbount call center software. This is achieved by automating the dialing process as well as screening answering machines, which saves agents time and connects them to those they need quicker.
Inbound call center software provides agents with a range of tools and technologies that streamlines the process and optimizes customer experience.
Auto dialer automates the dialling process, only connecting agents to calls answered by a real person. It's answering machine detection and customer identification capabilities ensure that agents are only connected to the appropriate contact.
Use labelling function to programme system speed dial numbers. When a person using a display telephone dials a number using a Speed Dialer, the number dialled displays on the display unless it is a designated speed dial number.
Set business with VoxDesk robo dialer,this device dials phone numbers automatically. The robo-dialler either plays a recorded message or connects the call to a live person after the call is answered.
Automatic Call Distributor allows managers to engage in call monitoring, call conferencing, call barging and whisper coaching. These features enhance the coaching process as well as managerial practices. ACDs also allow for acquisition of data to facilitate real-time and historical reporting.
Track the quality of calls that come into and go out of your call center with call monitoring. There are different methods in which you can monitor your calls. quality. You can listen in on live calls, barge into ongoing calls, or listen to call recordings.
Connect with clients across the globe at their convenient time & avoid interrupting calls.
Chrome Extension allows agents to Seamlessly access Voxdesk software with the touch of a click,
With BYOP, VoxDesk can be accessed via a phone. Now calls can be made even through phones, maximising productivity and efficiency in the workplace.
Closest Location Feature targets the clients who are at the nearest location to maximise successfuly connected calls.
Create numerous queues with the call hold feature to ensure that a client is attended to as soon as possible. For maximum efficiency, call flows may be easily created to allocate the proper agent to a client.
Answering Machine Detection helps in effectively avoiding unproductive calls and instead just drops a voice when detected.
Store all your data safely and securely in the cloud server. here your files are safe from any form of loss or leak or data compromise.
Manage agent Performance by assessing their break time and worktime. With agent break time you can accurately measure agents work timings.
Call Notes helps in understanding about the client's previous calls. This data helps to plan follow up calls or future campaigns.
Assign Priority status to clients based on their anaytics & you can be sure that these potential clients are called on priority basis. This feature helps in maximising conversions.
Dynamic Caller ID is a feature that adds a personal touch to the clients, you can add a business name or select a particular number to target your clients of a particular campaign.
Get all your frequently asked questions answered to ensure a safe and clean purchase.
What is 500apps?
500apps is an All-in-One Suite of SaaS applications for growing businesses to run like the Fortune 500 company. 500apps offers 37+ best-in-class apps to help you go to the next level.
What is VoxDesk?
VoxDesk by 500apps enables your staff make calls quickly and efficiently. Voicemail, call forwarding, call recording, and other useful tools are included in Dialer.
Is my and my users' data safe?
Yes, your privacy is of the utmost importance to us! Your data is stored on a secure cloud-based server, protected by 128-bit encryption and isn't shared with any third party services.
Can I cancel or upgrade my subscription at any time?
All voxdesk.com subscribers pay as they go, and you can cancel at any time. There are no requirements for a long-term commitment.
How is a "user" defined?
Any person with a unique voxdesk.com username and login is a user, Each user's action while logged on can be tracked and recorded for optimal performance and analysis.
Does Voxdesk offer any uptime guarantee?
Online stability is critical for any business. For that reason, Voxdesk is hosted on Google and Amazon cloud to satisfy all demands and at every scale. We're pleased to announce that voxdesk.com services are now backed up by a 99.99% uptime guarantee.
Will my subscription be renewed automatically?
Yes, both monthly and annual subscriptions will be automatically renewed every month and year respectively unless there's a cancellation scenario.
Who do I contact for additional questions?
We always encourage you to ask all the questions you want to ensure we're right for you. Contact us at firstname.lastname@example.org or call us anytime for more information or to share your feedback.
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