Call Hold
enhance your caller experience
With several call on hold options, you can improve your customers' experiences.
enhance your caller experience
With several call on hold options, you can improve your customers' experiences.
Improve your customer experiences with a bevy of call on hold features
Enables you to build various layer of queues with all the functionality of a standard VoxDesk queue. Create multiple queues with an added benefit of an improved hold time to increase conversions.
Assign the right agent to a client seamlessly for maximum efficiency. VoxDesk's intelligent waitlist will meticuously keep the client on hold until the waitlist clears, then automatically transfer that client to an available agent.
Create efficient call queues and assign the potential agent to a client for maximum efficiency and control. VoxDesk's call hold feature is the smartest way to take care of your clients and improve customer retention rate.
Play a wide range of tracks available on voxdesk that your team may use to keep your marketing campaigns on track. You can now keep your clients engaged and better manage your customers, additionally access a wide range of tracks that your team may use.
Deliver pre-recorded messages to enhance customer support and marketing. Voxdesk enables you to deliver studio-quality taped messages, allowing you to interact more effectively and keep your clients satisfied.
Here are the additional features to look at
Automate dialing process with VoxDesk automatic dialer. Make time for more meaningful discussions, eliminate agent misdials, and shorten call times.
Focus on improving the quality and optimization of the calls through call recordings. Track the numbers, find the call history, and get useful insights.
Scale the number of calls per day by using pre recorded messages and sending out automated voicemails
Voxdesk keeps the records of all the calls made throught any campaign.
Track, analyze, and optimize your call process. Use call analytics to generate metrics and statistics with call analytics.
Identify and filter outcome of your calls with call disposition. Choose from a list of default tags or even create your own tags.
Enhance your customer's wait time with pleasant music on hold or informational content. Every minute you spend with your customers is priceless.
A call centre scripts software is a guide that assists representatives in troubleshooting issues. Voxdesk lets you create scripts for each scenario.
Send pre-recorded messages to voicemail without the phone ringing. Voicemail drops helps you to connect with clients without interrupting them.
Connect your agents to the live contacts by converting leads & spend more time with them. Provide ultimate calling experience with predictive dialer.
Use VoxDesk's extremely handy and practical call transfer function to ensure the customers connect with the right agents to meet their needs.
Make effective calls with outbound call center software. It is backed by intelligent dialers & powerful features to boost customer engagement.
With Auto Dialer you can upload your contact list and let the software dial the numbers for you. Answer connected calls and increase sales.
Speed dialer is a handy function for people who know they'll be calling specific numbers on a regular basis, Like call centers.
With its sophisticated robo dialer capability, the call center software calls a large list of contacts and plays pre-recorded audio messages when answered.
With Automatc Call Distributor, You can Handle large amounts of incoming phone calls and distribute them to agents who are ready to assist.
Call monitoring software is essential in supporting new agents on the phone. Agents can learn best practices by monitoring support phone calls.
Connect with your customers at their convenient timings. You can now call clients based on their timezone and avoid unpleasant calls.
Allow your call center to swiftly and effectively comply with the most recent Do Not Call laws with our trusted cloud-based dialer solution.
Call and connect with your clients from any device around the globe anytime effortlessly. Your agents can make calls from their phone and connect clients without any glitches and hassles. .
Connect with nearby clients instantly with almost no wait time. With this feature, the closest client will be targeted so as to maximise call efficiency.
Create multiple queues with call hold feature to make sure a client is addressed at the earliest possible time. Easy to create call flows to assign the right agent to a client for maximum efficiency.
Detect answering machines intelligently to avoid call charges. Play a different voice record or drop a call when answering machine is detected. Increase team’s productivity and cut costs on calling prices.
Store all your data in cloud without any limitaions, This fully cloud based solution doesnt require any additional software to effeciently save your data.
Manage customer information seamlessly throught the call with Call notes. Agents will know exactly what the client is interested in and can get a heads-up before the call starts.
Assign Priority status to your most valuable clients through call analytics. With Priority feature, Agents will primarily focus on potential customers, in turn maximixing conersion rate.
With our call center solution, you can run your contact center from anywhere. Get a consistent picture of remote agents regardless of their location or telephone systems.
VoxDesk helps you create personalized experiences for your customers. You can scale your business to meet both customer and business requirements.
Running a virtual call centre from anywhere is easy with low-cost, cloud-based software, which requires no hardware, installation, or local storage.
The call management feature allows you to track and monitor each call so that you can keep a record of the call in order to forecast your business.
List management allows you to separate your contacts into groups, so you can track the performance of each group over time.
Live agents want to focus on quality conversations with clients rather than handling repetitive interactions. Our voice bots take over handling low-priority, unchanging tasks.
Call campaigns can automatically call several departments or target groups. They enable scripting, caller ID, and dispositions.
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