Call Dispositions

improve message quality

Identify and filter outcome of your calls with call tagging capabilities. Choose from a list of default tags or even create your own tags.

Call Dispositions

Create Tags to Identify Numbers Quickly

Find your contact numbers easily with the VoxDesk tagging capabilities.

call dispositions leave note
personalized call handling

Personalized Call Handling

Record all vital information about the last call to the caller. This will keep all relevant information for each customer inline. Whenever a customer calls keep the information ready to identify and meet their needs.

timely follow-up

Timely Follow-Up

Record the details for the next action item with call disposition. So if the next action item is to reach the caller again on a given date and time, then your staff will be able to do that in time. Even the system can be programmed to generate an outbound call on that specific time and date.

automate call log

Automate Call Log

Quickly supervise every stage of the customer calls and maintain the call records either to process information or to identify customer queries.

What is Call Disposition?

Call disposition codes also known as Call tags are used to label the outcome of calls. Using call disposition codes, you can label both your inbound and outbound calls to keep your entire team on the same page. For instance, your sales reps can tag prospects as interested/not interested and your support agents can tag calls to indicate if the customer query was urgent/non-urgent. This information becomes available to your entire team and provides greater visibility into the type of conversations that are taking place in your call center.

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