Call Monitoring Software
improves customer experience
Track your agents' performance on calls by monitoring them with call monitoring feature.
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improves customer experience
Track your agents' performance on calls by monitoring them with call monitoring feature.
Monitor your agents to track their performance on calls.
Understand how well your call center is performing with call monitoring. As a manager, you will be able to get a visual representation of service level targets, and how well your call center is performing against the set targets.
Measure abandoned call metrics to understand where the call drops are happening in the call journey. As call center supervisor, you can view the number of calls abandoned, whether they dropped off when ringing or when waiting in queue. You can use this data to improve the overall customer journey.
View the metrics that matter with call monitoring. Evaluate your existing processes and conversation with the help of deep reports. Analyze the overall health of your call center, and understand the number of call transfers to identify areas for improvement.
Save time in managing the call center and quality of customer experience, even when you aren't available. You'll know who is on the phone and how their calls are going at all times. Monitor calls to all departments in your company and troubleshoot, track, and understand as a whole.
Here are the additional features to look at
Automate dialing process with VoxDesk automatic dialer. Make time for more meaningful discussions, eliminate agent misdials, and shorten call times.
Focus on improving the quality and optimization of the calls through call recordings. Track the numbers, find the call history, and get useful insights.
Provide great customer service without the need of answering more calls. Empower the proactiveness among the agents with soundboards.
Automate call logging to gain insights about customer needs and enhance customer experience. Voxdesk keeps the record of all call logs automatically.
Track, analyze, and optimize your call process. Use call analytics to generate metrics and statistics with call analytics.
Identify and filter outcome of your calls with call disposition. Choose from a list of default tags or even create your own tags.
Enhance your customer's wait time with pleasant music on hold or informational content. Every minute you spend with your customers is priceless.
A call centre scripts software is a guide that assists representatives in troubleshooting issues. Voxdesk lets you create scripts for each scenario.
Send pre-recorded messages to voicemail without the phone ringing. Voicemail drops helps you to connect with clients without interrupting them.
Connect your agents to the live contacts by converting leads & spend more time with them. Provide ultimate calling experience with predictive dialer.
Make effective calls with outbound call center software. It is backed by intelligent dialers & powerful features to boost customer engagement.
With Auto Dialer you can upload your contact list and let the software dial the numbers for you. Answer connected calls and increase sales.
Speed dialer is a handy function for people who know they'll be calling specific numbers on a regular basis, Like call centers.
Call monitoring software is essential in supporting new agents on the phone. Agents can learn best practices by monitoring support phone calls.
With our call center solution, you can run your contact center from anywhere. Get a consistent picture of remote agents regardless of their location or telephone systems.
VoxDesk helps you create personalized experiences for your customers. You can scale your business to meet both customer and business requirements.
Running a virtual call centre from anywhere is easy with low-cost, cloud-based software, which requires no hardware, installation, or local storage.
The call management feature allows you to track and monitor each call so that you can keep a record of the call in order to forecast your business.
List management allows you to separate your contacts into groups, so you can track the performance of each group over time.
Live agents want to focus on quality conversations with clients rather than handling repetitive interactions. Our voice bots take over handling low-priority, unchanging tasks.
Call campaigns can automatically call several departments or target groups. They enable scripting, caller ID, and dispositions.
Go to the next level with 
Get 39 other apps with Voxdesk at $14.99 - Join the SaaS Revolution - 500apps, $14.99/user flat pricing, 24/5 Support (Phone/Chat/Email/Onboarding)
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.
