Monitor your agents to track their performance on calls.
Understand how well your call center is performing with call monitoring. As a manager, you will be able to get a visual representation of service level targets, and how well your call center is performing against the set targets.
Measure abandoned call metrics to understand where the call drops are happening in the call journey. As call center supervisor, you can view the number of calls abandoned, whether they dropped off when ringing or when waiting in queue. You can use this data to improve the overall customer journey.
View the metrics that matter with call monitoring. Evaluate your existing processes and conversation with the help of deep reports. Analyze the overall health of your call center, and understand the number of call transfers to identify areas for improvement.
Save time in managing the call center and quality of customer experience, even when you aren't available. You'll know who is on the phone and how their calls are going at all times. Monitor calls to all departments in your company and troubleshoot, track, and understand as a whole.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.