to boost agent productivity and sales revenue
Using Voxdesk's contact centre scripting capabilities, you can create precise scripts for every situation.
Create exact scripts for every circumstance with Voxdesk's call centre scripting tools.
Choose from a built-in theme or create your own unique theme for call center scripts with this software. Themes include color, image, and default themes allowing you to personalize the entire look of your script database. You can also assign different colors or images to different departments within your company.
Over a dozen internationally spoken languages are supported by Voxdesk. Create call centre scripts that help you handle your customers' problems without any language restrictions.
With Voxdesk call centre scripting software, you may get feedback from customer executives on how useful a script is. Create future scripts or new versions of existing ones with useful input from your team.
Create call center scripts that provides clients with the information they need to make the best decision because when it comes to customer service, it's not just about getting information. It's about sending a message that is clear, concise and in the right tone.
Assign relevant scripts to employees. They'll be able to follow the script exactly, so customers can get their questions answered and problems fixed faster. Use scripts that automatically guide your team through customer service calls with the touch of a button.
Here are the additional features to look at
Automate dialing process with VoxDesk automatic dialer. Make time for more meaningful discussions, eliminate agent misdials, and shorten call times.
Focus on improving the quality and optimization of the calls through call recordings. Track the numbers, find the call history, and get useful insights.
Provide great customer service without the need of answering more calls. Empower the proactiveness among the agents with soundboards.
Automate call logging to gain insights about customer needs and enhance customer experience. Voxdesk keeps the record of all call logs automatically.
Track, analyze, and optimize your call process. Use call analytics to generate metrics and statistics with call analytics.
Identify and filter outcome of your calls with call disposition. Choose from a list of default tags or even create your own tags.
Send personalized messages to customers while they wait and give importance they need to withhold the conversation with call queuing.
Enhance your customer's wait time with pleasant music on hold or informational content. Every minute you spend with your customers is priceless.
A call centre scripts software is a guide that assists representatives in troubleshooting issues. Voxdesk lets you create scripts for each scenario.
Send pre-recorded messages to voicemail without the phone ringing. Voicemail drops helps you to connect with clients without interrupting them.
Routing service lets you perform well during business hours & after working hours. A call routing solution makes sure your calls are handled well.
Create automated IVR system for the customers who reach you. Build the menu with fewer prompts and more interaction, to engage your customers.
Allow your call center to swiftly and effectively comply with the most recent Do Not Call laws with our trusted cloud-based dialer solution.
Connect your agents to the live contacts by converting leads & spend more time with them. Provide ultimate calling experience with predictive dialer.
Use VoxDesk's extremely handy and practical call transfer function to ensure the customers connect with the right agents to meet their needs.
integrate VoxDesk with leading applications and improve customer communication with CRM Integration and deliver consistent customer service.
Make effective calls with outbound call center software. It is backed by intelligent dialers & powerful features to boost customer engagement.
Delivering a high-quality customer experience depends mostly on the quality of agents in the inbound call center. Read on to know more.
With Auto Dialer you can upload your contact list and let the software dial the numbers for you. Answer connected calls and increase sales.
Speed dialer is a handy function for people who know they'll be calling specific numbers on a regular basis, Like call centers.
With its sophisticated robo dialer capability, the call center software calls a large list of contacts and plays pre-recorded audio messages when answered.
With Automatc Call Distributor, You can Handle large amounts of incoming phone calls and distribute them to agents who are ready to assist.
Call monitoring software is essential in supporting new agents on the phone. Agents can learn best practices by monitoring support phone calls.
Connect with your customers at their convenient timings. You can now call clients based on their timezone and avoid unpleasant calls.
Add Chrome Extension for one click connection to clients. Access VoxDesk Software Chrome Extension with ease as agents can now start calling immediately without wasting any time.
Call and connect with your clients from any device around the globe anytime effortlessly. Your agents can make calls from their phone and connect clients without any glitches and hassles. .
Connect with nearby clients instantly with almost no wait time. With this feature, the closest client will be targeted so as to maximise call efficiency.
Create multiple queues with call hold feature to make sure a client is addressed at the earliest possible time. Easy to create call flows to assign the right agent to a client for maximum efficiency.
Detect answering machines intelligently to avoid call charges. Play a different voice record or drop a call when answering machine is detected. Increase team’s productivity and cut costs on calling prices.
Store all your data in cloud without any limitaions, This fully cloud based solution doesnt require any additional software to effeciently save your data.
Get a bird’s eye view of the break times of your agents with the Agent Break time feature of VoxDesk. Learn everything about the out and in times of breaks of your agents for better workforce management.
Manage customer information seamlessly throught the call with Call notes. Agents will know exactly what the client is interested in and can get a heads-up before the call starts.
Assign Priority status to your most valuable clients through call analytics. With Priority feature, Agents will primarily focus on potential customers, in turn maximixing conersion rate.
Set your caller ID phone number dynamically for outgoing calls so that call recipients can recognise it and return calls to the number you select.
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