to boost agent productivity and sales revenue
Using Voxdesk's contact centre scripting capabilities, you can create precise scripts for every situation.
Create exact scripts for every circumstance with Voxdesk's call centre scripting tools.
Choose from a built-in theme or create your own unique theme for call center scripts with this software. Themes include color, image, and default themes allowing you to personalize the entire look of your script database. You can also assign different colors or images to different departments within your company.
Over a dozen internationally spoken languages are supported by Voxdesk. Create call centre scripts that help you handle your customers' problems without any language restrictions.
With Voxdesk call centre scripting software, you may get feedback from customer executives on how useful a script is. Create future scripts or new versions of existing ones with useful input from your team.
Create call center scripts that provides clients with the information they need to make the best decision because when it comes to customer service, it's not just about getting information. It's about sending a message that is clear, concise and in the right tone.
Assign relevant scripts to employees. They'll be able to follow the script exactly, so customers can get their questions answered and problems fixed faster. Use scripts that automatically guide your team through customer service calls with the touch of a button.
Here are the additional features to look at
Automate dialing process with VoxDesk automatic dialer. Make time for more meaningful discussions, eliminate agent misdials, and shorten call times.
Focus on improving the quality and optimization of the calls through call recordings. Track the numbers, find the call history, and get useful insights.
Provide great customer service without the need of answering more calls. Empower the proactiveness among the agents with soundboards.
Automate call logging to gain insights about customer needs and enhance customer experience. Voxdesk keeps the record of all call logs automatically.
Track, analyze, and optimize your call process. Use call analytics to generate metrics and statistics with call analytics.
Identify and filter outcome of your calls with call disposition. Choose from a list of default tags or even create your own tags.
Enhance your customer's wait time with pleasant music on hold or informational content. Every minute you spend with your customers is priceless.
A call centre scripts software is a guide that assists representatives in troubleshooting issues. Voxdesk lets you create scripts for each scenario.
Send pre-recorded messages to voicemail without the phone ringing. Voicemail drops helps you to connect with clients without interrupting them.
Connect your agents to the live contacts by converting leads & spend more time with them. Provide ultimate calling experience with predictive dialer.
Make effective calls with outbound call center software. It is backed by intelligent dialers & powerful features to boost customer engagement.
With Auto Dialer you can upload your contact list and let the software dial the numbers for you. Answer connected calls and increase sales.
Speed dialer is a handy function for people who know they'll be calling specific numbers on a regular basis, Like call centers.
Call monitoring software is essential in supporting new agents on the phone. Agents can learn best practices by monitoring support phone calls.
With our call center solution, you can run your contact center from anywhere. Get a consistent picture of remote agents regardless of their location or telephone systems.
VoxDesk helps you create personalized experiences for your customers. You can scale your business to meet both customer and business requirements.
Running a virtual call centre from anywhere is easy with low-cost, cloud-based software, which requires no hardware, installation, or local storage.
The call management feature allows you to track and monitor each call so that you can keep a record of the call in order to forecast your business.
List management allows you to separate your contacts into groups, so you can track the performance of each group over time.
Live agents want to focus on quality conversations with clients rather than handling repetitive interactions. Our voice bots take over handling low-priority, unchanging tasks.
Call campaigns can automatically call several departments or target groups. They enable scripting, caller ID, and dispositions.
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