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Increase your call connects using the most powerful dialer with advanced priority rules, call scripts, dynamic caller-ids, call scripts and lot more
Reduce call fatigue using prerecorded soundboards and voicemail drops
Automate sending emails, and pushing contacts to CRMs based on call disposition
Allows agents to be more efficient while dealing with customer interactions, resulting in a better customer experience
Communicate with the potential prospects and connect with every individual to increase the overall call center efficiency using the dynamic dialer option.
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Improve the efficiency of your calls by recording the calls either one-to-one and conference calls to empower your organization by providing a compelling customer experience.
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Play your favorite pre-recorded audios on demand effortlessly, and our call center soundboard is both easy and straightforward to use.
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Collect, evaluate, and report technical and statistical data of the phone calls. Discover all the call logs to track and analyze call behaviors.
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Use call analytics dashboard to check real time metrics on total dials, voicemails, answered and unanswered, skip calls and Invalid calls.
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Provides a condensed summary of the particular outcome of a call. It consists of a series of tags or values that you can use to log the result of the calls you’ve taken.
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Reduce response times by enabling call queueing - an easy easy approach to provide excellent customer support.
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Music on Hold
When callers are waiting for further actions, Hold Music is utilised to keep the phone line connected and make the wait more enjoyable.
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Call Center Scripts
Our scripting function is a must-have for sales and lead generating teams. You'll save time on agent training, assist to streamline agent discussions, and generate even more lead conversions.
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Set ringless voicemails for any business it just takes a few minutes to finish the process, after which you are ready to deliver your voicemails with ease
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Optimize your workflow operations, improving your agent’s productivity and efficiency with call routing. Now, you can seamlessly transfer calls across teams.
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Give customers more alternatives and immediately route calls to agents with multi-level IVRs and Virtual Numbers. Interact with IVR effortlessly.
Learn more about IVR System
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We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
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CPO at uQualio
500apps is exciting for companies that focuses on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done.
CEO at KPSYNCLAB
500apps is an excellent tool for niche-specific coaches, business development executives and professionals. It is a timely, value-propositioned offer that performs and delivers quality data as compared with other industry options. It aggregates the most accurate data at your fingertips, connecting you with decision-makers and their confidants.
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Call recording enables you to identify which portions of your call process and conversations are causing problems for your business.
There are various types of Virtual Call Center Softwares but find out which is the best for your business.
VoxDesk provides some of the most advanced features in any call center software and it is one of the most sophisticated software for call centers.
If you want to ensure that your company has what it takes to compete with the very best, ensure that you use the best digital tools available.
Businesses are wondering whether to shift to virtual call centers or not. And, if you are one, let's throw a light on it.
You can get auto dialer software that boosts the efficiency of your staff and sets your organization on the road to greater success.
Predictive dialer is a clever dialer that makes simultaneous calls to many numbers before routing the call to your agent or contact person. Smart predictive dialers are phone systems that make calls, play recorded messages, initiate calls, and either pass them to your agents or call the individual who requested the contact.
IVR systems simplify the process of making phone calls. It may seem like just a way to transfer phone numbers, but it can help in many ways.
Interactive voice response systems are an integral part of every business, regardless of size. These systems can simplify customer service. Here are the advantages of IVR systems.
The Interactive Voice Response System (IVRS) allows users to automate call routing and create interactive voice response applications.
Interactive voice response systems help to provide a more efficient and cost-effective means of interacting with customers and prospects. Learn more about the features of this technology here.
This article provides a brief overview of Interactive Voice Response (IVR) technology, and how it can help businesses increase customer satisfaction and reduce operational costs.
To achieve optimal efficiency, predictive dialer technology automates the dialing of outgoing calls by employing an algorithm to predict the availability of outgoing agents. Predictive dialers are used in telemarketing, consumer research, debt recovery, and customer service follow-up.
Here are the seven most essential advantages of predictive dialers for your sales-oriented contact centre to help you understand how you may use your call centre to keep agents productive.
There are many reasons why you should use dialer for your business. It is one of the best call lead generation tools ever invented. Read this article to discover more benefits of using dialer.
Call center recording software is a powerful tool to help your company, and your call center agents, better serve customers by delivering excellent customer service.
Call center soundboards software is a phone call management program that allows you to create and play sound files through your phone system.
The benefits of call recording software are varied, but it can be a critical business tool for many organisations. Here's how it works and what you need to know.
There are a number of features you can add to your call recording software to make sure your team is getting the most out of it. Here we'll go over some of the features that will help improve customer service.
Dialers are software applications that you can use to contact hundreds of people at once. This article will explain the different types of dialer and how they work.
Dialers are phone systems that can make outbound calls to potential customers. They can be set up to dial numbers automatically, play pre-recorded messages, and answer incoming calls.
In today's digitized environment, you can't overlook the importance of communication in your business organization. Customers are after proactive communication, which makes it necessary to find the right auto dialer solution for your business needs.
Running a call center comes with a lot of work and it needs to be evaluated properly in order to ensure the smooth running of a call center. It might seem like a huge process but voxdesk has got you covered. Read on to know more about how Voxdesk helps in making that process seamless.
A virtual call centre supports staff who are geographically dispersed in providing customer care engagements rather than working from a single physical location.
Outbound call centre software enables businesses to contact potential consumers for a range of business-specific goals, such as sales, product/service feedback, or surveys.
IVR is a feature of an automated business phone system that interacts with callers & collects information by providing them with options from a menu. It then takes actions based on the caller's responses via the telephone keypad or voice response.
Most conference call services offer their users a recording tool, which can be used to record the call. This article will look at a few steps to record conference calls and make them available for future references.