call-center-software

Call Center Software

Generate more leads and set up more appointments with first-in-class features from predictive dialer, automated voicemail drops, CTI, neural-sounding voices for AI automation, custom ambience sounds, soundboards, visual call flows, disposition based automation, notes, unlimited minutes & more.

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30000+

Active Users

6

Data Centers

99.5%

Global Uptime

30+

Apps Just $14.99

4.9|1000+ reviews
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Predictive and Automated Dialer

Increase your call connects using the most powerful dialer with advanced priority rules, call scripts, dynamic caller-ids, call scripts and lot more


Soundboards and Voicemail Drops

Reduce call fatigue using prerecorded sound boards and voicemail drops


Integrations and Automations

Automate sending emails, and pushing contacts to CRMs based on call disposition

call center software reasons

Improve Agent Productivity

Allows agents to be more efficient while dealing with customer interactions, resulting in a better customer experience.

Dialer

Dialer

Save your Valuable Time with Optimized Dialer

Communicate with the potential prospects and thereby connecting with every individual to increase the overall call center efficiency using the dynamic dialer option. Learn more about dialer

dialer
Call Recordings

Call Recordings

Record and Store all your Calls

Improve the efficiency of your calls by recording the calls either one-to-one and conference calls to empower your organization by providing a compelling customer experience. Learn more about call recordings

call-recordings
Soundboards

Soundboards

Automate Calls with Pre-recorded Messages

Play your favorite pre-recorded audios on demand effortlessly, and our call center soundboard is both easy and straightforward to use. Learn more about soundboards

soundboards
Call Logging

Call Logging

Manage Inbound and Outbound Call Logs

Collect, evaluate, and report technical and statistical data of the phone calls. Discover all the call logs to track and analyze call behaviors. Learn more about call logging

call-logging
Call Analytics

Call Analytics

Get Insightful Call Reports

Use call analytics dashboard to check real time metrics on total dials, voicemails, answered and unanswered, skip calls and Invalid calls. Learn more about call analytics

call-analytics
Call Dispositions

Call Dispositions

Track and Optimize your Call Campaigns

Provides a condensed summary of the particular outcome of a call. It consists of a series of tags or values that you can use to log the result of the calls you’ve taken. Learn more about call dispositions

call-dispositions
Call Queuing

Call Queuing

Reduce Long Waiting Queues

Reduce response times by enabling call queueing - an easy easy approach to provide excellent customer support. Learn more about call queuing

call-queuing-
Music on Hold

Music on Hold

With Music On Hold, You Can Make Waiting Simpler for Your Customers

When callers are waiting for further actions, music on hold is utilised to keep the phone line connected and make the wait more enjoyable. Learn more about music on hold

music-on-hold
Call Center Scripts

Call Center Scripts

Call Center Scripts Provide Callers with Consistent Messages

Our call centre scripting function is a must-have for sales and lead generating teams. You'll save time on agent training, assist to streamline agent discussions, and generate even more lead conversions. Learn more about call center scripts

call-center-scripts
Voicemail Drop

Voicemail Drop

Reach Your Audience with No Effort

Set ringless voicemail drops for any business it just takes a few minutes, and you are ready to deliver your first voicemail drops. Learn more about voicemail drop

voicemail-drop
Call Routing

Call Routing

Increases the Efficiency of Call Centers

Optimize your workflow operations, improving your agent’s productivity and efficiency with call routing. Learn more about call routing

call-routing
IVR System

IVR System

Build Action-Driven Flows

Give customers more alternatives and immediately route calls to agents with multi-level IVRs and Virtual Numbers. Learn more about ivr system

ivr-system
DNC

DNC

Do Not Call Compliance Solution

Save the preferred contact numbers into DNC so that you would contact the right individuals who can be either your customers or new clients. Learn more about dnc

dnc
Predictive Dialer

Predictive Dialer

Superior Dialing Capabilities and Advanced Pacing Options

A predictive dialer may dial numerous phone numbers for each agent. When establishing the dialer settings, you may specify how you want the agents' capacity to be used. Learn more about predictive dialer

predictive-dialer
Call Transfer

Call Transfer

Connect the Right Person to the Right Call

With Voxdesk, you can effortlessly transfer an incoming call or even a voicemail to someone else with a single click. Learn more about call transfer

call-transfer
CRM Integration

CRM Integration

Seamlessly Integrate with Leading Applications

Personalized customer interactions to deliver high levels of customer service. Improve agent productivity with features such as One-click dial, ticket management. Automated pop-ups to prevent the agent from losing out on an ongoing task. Learn more about crm integration

crm-integration
Outbound Call Center

Outbound Call Center

Convert Leads into Customers

Provides a condensed summary of the particular outcome of a call. It consists of a series of tags or values that you can use to log the result of the calls you’ve taken. Learn more about outbound call center

outbound-call-center
Inbound Call Center

Inbound Call Center

A Valuable Metric for Call Center Leaders

Provides a condensed summary of the particular outcome of a call. It consists of a series of tags or values that you can use to log the result of the calls you’ve taken. Learn more about inbound call center

inbound-call-center
Auto Dialer

Auto Dialer

Automated Dialing Solution that Improves Connection Rates

Increase your agents' productivity and decrease downtime, allowing them to engage with more individuals each hour. Learn more about auto dialer

auto-dialer
Speed Dialer

Speed Dialer

Quick and Easy To Call

Speed dial allows you to make phone calls to regularly ringing numbers by dialling a shorter sequence of digits. There's no need to memorise difficult-to-remember numbers any more! Learn more about speed dialer

speed-dialer
Robo Dialer

Robo Dialer

Increases the Efficiency of Call Centers

The Voxdesk robo dialer transmits recorded voice messages to thousands of individuals at once. Learn more about robo dialer

robo-dialer
Automatic Call Distributor

Automatic Call Distributor

Increases the Efficiency of Call Centers

Optimize your workflow operations, improving your agent’s productivity and efficiency with call routing. Learn more about automatic call distributor

automatic-call-distributor
Call Monitoring

Call Monitoring

Increases the Efficiency of Call Centers

Optimize your workflow operations, improving your agent’s productivity and efficiency with call routing. Learn more about call monitoring

call-monitoring
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Trusted by 30000+ active users.

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indeed
entrepreneur
tnw
basesuit
fidelitybank
4 stars rating
1000+ reviews - TrustScore 4.9 out of 5
Great Platform for a proper organised B2B and B2C experience with ease.

Jonathan Pimento

5 stars rating
When you learn to navigate through it, it's a pretty good software.

Giovanna Pergher

5 stars rating
I had a question about how to make the most of a campaign, and was helped in a very kind and gracious way. I learned something new.

DNP Inc.

5 stars rating
Love this Responsive and very helpful support team. Great price and brilliant features

Nic Jude

5 stars rating

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