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Predictive dialling, soundboards, and timezone connect are just a few of the capabilities included in a VoxDesk system
Increase your call connects using the most powerful dialer with advanced priority rules, call scripts
Utilize pre recorded soundboards and voicemail drops to minimize call fatigue
Automate call center operations with process automation, Predictive Dialer, Automated Voicemails and Customized Call Dispositions
Trusted by 30000+ active users.
Limitless Possibilities. What will you do for your business?
Integrate VoxDesk dialer solutions to screen out answering machines, reduce agent wait time, and boost connections.
Find out more about Dialer
Manage all your call recordings at one place. Record outgoing phone calls for training and quality, or other purposes. Gain insights about enhancing user experience with derived results.
Find out more about Call-Recording
Play pre-recorded audio files to customers when necessary to keep them engaged. Record crucial data in audio files to provide customers with the right information even in the absence of an agent.
Find out more about Soundboards
Monitor customer calls by analyzing the call duration and waiting times. Examine call recordings or voicemails associated with a particular customer using VoxDesk’s call logging feature.
Find out more about Call Logging
Track your call flows to enhance call processes, refine menu options, and boost revenue. Analyze each step a consumer takes while interacting with your agent to determine the options that are appealing to them.
Find out more about Call Analytics
Use call disposition codes to track your team’s call success rate, keep them on the same page, and obtain uniform visibility.
Find out more about Call Dispositions
Keep your prospects hooked to the call by playing a personalized choice of music when they are on hold. Keep the customers engaged with informative audio files and music to keep their interest resolute.
Find out more about Music on Hold
Provide your agents with all the required information to answer even the most complex inquiries using call center scripting software.
Find out more about Call Center Scripts
Track every voicemail drop from recordings and send an unlimited number of voicemails to numerous clients at any time.
Find out more about Voicemail Drop
Organize your contacts effortlessly and track all their interactions to improve sales and customer service operations.
Find out more about List-Management
Help your agents focus on the important client conversations while VoxDesk voice bots handle repetitive tasks and queries.
Find out more about Voicebot
Increase your sales and customer service with an effective call campaign with supportive settings such as scripts, caller ID, and dispositions
Find out more about Call Campaign
Everything you need to get started with your call center to generate more appointments and close more Sales
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CUSTOMER STORIES
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Stone Gye
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Stone Gye
Ronald Kluger
Christian Bjerre Nielsen
Integrations
Amazing tips and how-to guides to help businesses succeed like the Fortune 500.
The following call disposition examples will help guide your team members to make the right decision for each customer. The examples include various situations and are designed to be flexible enough to fit any business.
Call recording enables you to identify which portions of your call process and conversations are causing problems for your business.
There are various types of Virtual Call Center Softwares but find out which is the best for your business.
If you want to ensure that your company has what it takes to compete with the very best, ensure that you use the best digital tools available.
Businesses are wondering whether to shift to virtual call centers or not. And, if you are one, let's throw a light on it.
Predictive dialer is a clever dialer that makes simultaneous calls to many numbers before routing the call to your agent or contact person. Smart predictive dialers are phone systems that make calls, play recorded messages, initiate calls, and either pass them to your agents or call the individual who requested the contact.
IVR systems simplify the process of making phone calls. It may seem like just a way to transfer phone numbers, but it can help in many ways.
Interactive voice response systems are an integral part of every business, regardless of size. These systems can simplify customer service. Here are the advantages of IVR systems.
The Interactive Voice Response System (IVRS) allows users to automate call routing and create interactive voice response applications.
Interactive voice response systems help to provide a more efficient and cost-effective means of interacting with customers and prospects. Learn more about the features of this technology here.
This article provides a brief overview of Interactive Voice Response (IVR) technology, and how it can help businesses increase customer satisfaction and reduce operational costs.
To achieve optimal efficiency, predictive dialer technology automates the dialing of outgoing calls by employing an algorithm to predict the availability of outgoing agents. Predictive dialers are used in telemarketing, consumer research, debt recovery, and customer service follow-up.
Here are the seven most essential advantages of predictive dialers for your sales-oriented contact centre to help you understand how you may use your call centre to keep agents productive.
There are many reasons why you should use dialer for your business. It is one of the best call lead generation tools ever invented. Read this article to discover more benefits of using dialer.
Call center recording software is a powerful tool to help your company, and your call center agents, better serve customers by delivering excellent customer service.
Call center soundboards software is a phone call management program that allows you to create and play sound files through your phone system.
The benefits of call recording software are varied, but it can be a critical business tool for many organisations. Here's how it works and what you need to know.
There are a number of features you can add to your call recording software to make sure your team is getting the most out of it. Here we'll go over some of the features that will help improve customer service.
Dialers are software applications that you can use to contact hundreds of people at once. This article will explain the different types of dialer and how they work.
Dialers are phone systems that can make outbound calls to potential customers. They can be set up to dial numbers automatically, play pre-recorded messages, and answer incoming calls.
In today's digitized environment, you can't overlook the importance of communication in your business organization. Customers are after proactive communication, which makes it necessary to find the right auto dialer solution for your business needs.
Running a call center comes with a lot of work and it needs to be evaluated properly in order to ensure the smooth running of a call center. It might seem like a huge process but voxdesk has got you covered. Read on to know more about how Voxdesk helps in making that process seamless.
A virtual call centre supports staff who are geographically dispersed in providing customer care engagements rather than working from a single physical location.
Outbound call centre software enables businesses to contact potential consumers for a range of business-specific goals, such as sales, product/service feedback, or surveys.
IVR is a feature of an automated business phone system that interacts with callers & collects information by providing them with options from a menu. It then takes actions based on the caller's responses via the telephone keypad or voice response.
Number porting means changing the network provider of an existing number. For example, when you port your number, you take an existing phone number and transfer it to another provider.
Also known as call disposition codes or call tags, these are the labels agents give the clients after the call.
Handling your calls in a call center is not an easy task. It would help if you integrated call management software to ease the functions of your call agents.
Most conference call services offer their users a recording tool, which can be used to record the call. This article will look at a few steps to record conference calls and make them available for future references.
Call disposition is an essential tool for call centers and live support agents. It provides clear visibility into the outcome of calls. Call disposition enables you to summarize the conversation and label it with a clear description.
In this guide, we’ll show you how call queuing works, as well as how to optimize the experience for you and your staff.
Companies worldwide rely on their affiliated call centers to handle customer queries and complaints. Selling products is also a job for call center employees. The call center agents handle incoming and outgoing calls from potential new customers or existing customers.
Here’s an effective approach to add any type of music to engage your clients as they wait for your response.
In the digitized environment we live in today; customers are always impatient. And, to keep up with the competition, you need to up your game.
Being able to get through to your customers 24/7 via telephone is essential. Understanding how to effiiciently perform calls is important.
Call center CRM software gives you quick access to customer details. Managing customer relationships has never been this easier.
In this article, you'll learn more about what a call queue is, how to manage it and how it can benefit your business. Let's start with what we call queuing.
Automatic dialers are handy for making service and sales calls. Thanks to its functionality and simplicity, you can effectively answer calls and deliver crucial information by connecting customers to available agents.
The selection of the most appropriate software can be difficult in today's world, where there are numerous options. This guide will give you some suggestions on how to find the best fit for your requirement of the company.
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