call-center-software

Call Center Software

  • Outbound Predictive Dialer with packed features

  • Reduce agent's fatigue with Voicemail Drops, TTS (Human Sounding), and Soundboards

  • Automations - Send email, add task in PM, update Disposition and much more

  • Unlimited minutes and unlimited calls

  • Integrate with built-in CRM.io and Outreachly

  • Bring your own provider to get the best possible industry rates with no markups

30000+

Businesses

6

Data Centers

99.5%

Global Uptime

37

Apps Just $14.99

Infinity Suite of 37 Apps for Growing Businesses

We are building the future of business growth. Our Promise - agile and sustainable apps at your fingertips.

Why Choose VoxDesk for Call Center Software?

Predictive dialling, soundboards, and timezone connect are just a few of the capabilities included in a VoxDesk system

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Dialer for your Call Center

Increase your call connects using the most powerful dialer with advanced priority rules, call scripts


Soundboards and Voicemail Drops

Utilize pre recorded soundboards and voicemail drops to minimize call fatigue

Automations

Automate call center operations with process automation, Predictive Dialer, Automated Voicemails and Customized Call Dispositions

call center software

Trusted by 30000+ active users.

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Powerful Features

Limitless Possibilities. What will you do for your business?

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World's #1 Call Center Software

Everything you need to get started with your call center to generate more appointments and close more Sales

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CUSTOMER STORIES

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Integrations

Start Integrating Your Everyday Apps

Get more out of Voxdesk

Amazing tips and how-to guides to help businesses succeed like the Fortune 500.

Blogs

Blogs
5 Call Disposition Examples to Transform Sales

The following call disposition examples will help guide your team members to make the right decision for each customer. The examples include various situations and are designed to be flexible enough to fit any business.

How to Select the Best Call Center Software for Your Business

Choosing a good customer call center management software can give you the ability to grow your customer market with witty optimization and classy improvements.

Should You Be Recording Work Conference Calls

Call recording enables you to identify which portions of your call process and conversations are causing problems for your business.

Different Types of Virtual Call Center Software

There are various types of Virtual Call Center Softwares but find out which is the best for your business.

Contact Center Software Features Your Business Needs

If you want to ensure that your company has what it takes to compete with the very best, ensure that you use the best digital tools available.

Are Virtual Call Centers The Future?

Businesses are wondering whether to shift to virtual call centers or not. And, if you are one, let's throw a light on it.

Read More

Essentials

knowledgebase
What is Predictive Dialer?

Predictive dialer is a clever dialer that makes simultaneous calls to many numbers before routing the call to your agent or contact person. Smart predictive dialers are phone systems that make calls, play recorded messages, initiate calls, and either pass them to your agents or call the individual who requested the contact.

What is the Purpose of IVR?

IVR systems simplify the process of making phone calls. It may seem like just a way to transfer phone numbers, but it can help in many ways.

What are the Advantages of an IVR System?

Interactive voice response systems are an integral part of every business, regardless of size. These systems can simplify customer service. Here are the advantages of IVR systems.

What is IVR System?

The Interactive Voice Response System (IVRS) allows users to automate call routing and create interactive voice response applications.

What are the Features of IVR System?

Interactive voice response systems help to provide a more efficient and cost-effective means of interacting with customers and prospects. Learn more about the features of this technology here.

How Does IVR Work?

This article provides a brief overview of Interactive Voice Response (IVR) technology, and how it can help businesses increase customer satisfaction and reduce operational costs.

Who Uses Predictive Dialer?

To achieve optimal efficiency, predictive dialer technology automates the dialing of outgoing calls by employing an algorithm to predict the availability of outgoing agents. Predictive dialers are used in telemarketing, consumer research, debt recovery, and customer service follow-up.

What are the Benefits of Predictive Dialer Software?

Here are the seven most essential advantages of predictive dialers for your sales-oriented contact centre to help you understand how you may use your call centre to keep agents productive.

Why Do You Need Dialer for Your Business?

There are many reasons why you should use dialer for your business. It is one of the best call lead generation tools ever invented. Read this article to discover more benefits of using dialer.

What is Call Center Recording Software?

Call center recording software is a powerful tool to help your company, and your call center agents, better serve customers by delivering excellent customer service.

What is Soundboards Software?

Call center soundboards software is a phone call management program that allows you to create and play sound files through your phone system.

What are the Benefits of Call Recording Software?

The benefits of call recording software are varied, but it can be a critical business tool for many organisations. Here's how it works and what you need to know.

Which Call Recording Features Helps to Improve Customer Service?

There are a number of features you can add to your call recording software to make sure your team is getting the most out of it. Here we'll go over some of the features that will help improve customer service.

What are Different Types of Dialer?

Dialers are software applications that you can use to contact hundreds of people at once. This article will explain the different types of dialer and how they work.

What is a Dialer?

Dialers are phone systems that can make outbound calls to potential customers. They can be set up to dial numbers automatically, play pre-recorded messages, and answer incoming calls.

What Is Auto Dialer Software?

In today's digitized environment, you can't overlook the importance of communication in your business organization. Customers are after proactive communication, which makes it necessary to find the right auto dialer solution for your business needs.

How To Evaluate Call Center Performance

Running a call center comes with a lot of work and it needs to be evaluated properly in order to ensure the smooth running of a call center. It might seem like a huge process but voxdesk has got you covered. Read on to know more about how Voxdesk helps in making that process seamless.

What Is A Virtual Call Center

A virtual call centre supports staff who are geographically dispersed in providing customer care engagements rather than working from a single physical location.

What is Outbound Call Center Software?

Outbound call centre software enables businesses to contact potential consumers for a range of business-specific goals, such as sales, product/service feedback, or surveys.

What is an IVR System?

IVR is a feature of an automated business phone system that interacts with callers & collects information by providing them with options from a menu. It then takes actions based on the caller's responses via the telephone keypad or voice response.

What is Number Porting?

Number porting means changing the network provider of an existing number. For example, when you port your number, you take an existing phone number and transfer it to another provider.

What are Informative Call Dispositions?

Also known as call disposition codes or call tags, these are the labels agents give the clients after the call.

How To Maintain Efficient Call Queuing In Your Call Center

Handling your calls in a call center is not an easy task. It would help if you integrated call management software to ease the functions of your call agents.

How To Record Conference Calls

Most conference call services offer their users a recording tool, which can be used to record the call. This article will look at a few steps to record conference calls and make them available for future references.

How To Use Informative Call Dispositions To Improve Message Quality

Call disposition is an essential tool for call centers and live support agents. It provides clear visibility into the outcome of calls. Call disposition enables you to summarize the conversation and label it with a clear description.

What Is Call Queuing?

In this guide, we’ll show you how call queuing works, as well as how to optimize the experience for you and your staff.

What Does A Call Center Do?

Companies worldwide rely on their affiliated call centers to handle customer queries and complaints. Selling products is also a job for call center employees. The call center agents handle incoming and outgoing calls from potential new customers or existing customers.

How To Add Music To On-Hold Calls

Here’s an effective approach to add any type of music to engage your clients as they wait for your response.

Is It Worth Investing in Call Center Software?

In the digitized environment we live in today; customers are always impatient. And, to keep up with the competition, you need to up your game.

How Does Number Porting Work?

Being able to get through to your customers 24/7 via telephone is essential. Understanding how to effiiciently perform calls is important.

Does VoxDesk Provide Call Center CRM Software?

Call center CRM software gives you quick access to customer details. Managing customer relationships has never been this easier.

What Is Call Queue Management?

In this article, you'll learn more about what a call queue is, how to manage it and how it can benefit your business. Let's start with what we call queuing.

How To Connect With Prospects Using Dialer Software

Automatic dialers are handy for making service and sales calls. Thanks to its functionality and simplicity, you can effectively answer calls and deliver crucial information by connecting customers to available agents.

How To Decide The Right Software For Call Center Teams?

The selection of the most appropriate software can be difficult in today's world, where there are numerous options. This guide will give you some suggestions on how to find the best fit for your requirement of the company.

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