call-center-software

#1

Call Center Software

Automate call center process

Generate more leads and set up more appointments with class-leading features like Predictive Dialer, Automated Voicemail Drops, CTI, Neural-Sounding Voices for AI Automation, CRM Integration, Soundboards, Visual Call Flows, Disposition Based Automation, Call Notes, Unlimited Minutes & many more with Voxdesk Call Center Software.

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30000+

Active Users

6

Data Centers

99.5%

Global Uptime

37+

Apps Just $14.99

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4.9|1000+ reviews

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Predictive and Automated Dialer

Increase your call connects using the most powerful dialer with advanced priority rules, call scripts, dynamic caller-ids, call scripts and lot more


Soundboards and Voicemail Drops

Reduce call fatigue using prerecorded soundboards and voicemail drops


Integrations and Automations

Automate sending emails, and pushing contacts to CRMs based on call disposition

call center software reasons

Boost Productivity with Voxdesk Call Center Software

Allows agents to be more efficient while dealing with customer interactions, resulting in a better customer experience

Dialer

Dialer

Save your Valuable Time with Optimized Dialer

Communicate with the potential prospects and connect with every individual to increase the overall call center efficiency using the dynamic dialer option.

Learn more about Dialer

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Call Recording

Call Recording

Record and Store all your Calls

Improve the efficiency of your calls by recording the calls either one-to-one and conference calls to empower your organization by providing a compelling customer experience.

Learn more about Call Recording

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Soundboards

Soundboards

Automate Calls with Pre-recorded Messages

Play your favorite pre-recorded audios on demand effortlessly, and our call center soundboard is both easy and straightforward to use.

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soundboards
Call Logging

Call Logging

Manage Inbound and Outbound Call Logs

Collect, evaluate, and report technical and statistical data of the phone calls. Discover all the call logs to track and analyze call behaviors.

Learn more about Call Logging

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Call Analytics

Call Analytics

Get Insightful Call Reports

Use call analytics dashboard to check real time metrics on total dials, voicemails, answered and unanswered, skip calls and Invalid calls.

Learn more about Call Analytics

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Call Dispositions

Call Dispositions

Track and Optimize your Call Campaigns

Provides a condensed summary of the particular outcome of a call. It consists of a series of tags or values that you can use to log the result of the calls you’ve taken.

Learn more about Call Dispositions

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Call Queuing

Call Queuing

Reduce Long Waiting Queues

Reduce response times by enabling call queueing - an easy easy approach to provide excellent customer support.

Learn more about Call Queuing

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Music on Hold

Music on Hold

With Music On Hold, You Can Make Waiting Simpler for Your Customers

When callers are waiting for further actions, Hold Music is utilised to keep the phone line connected and make the wait more enjoyable.

Learn more about Music on Hold

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Call Center Scripts

Call Center Scripts

Call Center Scripts Provide Callers with Consistent Messages

Our scripting function is a must-have for sales and lead generating teams. You'll save time on agent training, assist to streamline agent discussions, and generate even more lead conversions.

Learn more about Call Center Scripts

call-center-scripts
Voicemail Drop

Voicemail Drop

Reach Your Audience with No Effort

Set ringless voicemails for any business it just takes a few minutes to finish the process, after which you are ready to deliver your voicemails with ease

Learn more about Voicemail Drop

voicemail-drop
Call Routing

Call Routing

Increases the Efficiency of Call Centers

Optimize your workflow operations, improving your agent’s productivity and efficiency with call routing. Now, you can seamlessly transfer calls across teams.

Learn more about Call Routing

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IVR System

IVR System

Build Action-Driven Flows

Give customers more alternatives and immediately route calls to agents with multi-level IVRs and Virtual Numbers. Interact with IVR effortlessly.

Learn more about IVR System

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Trusted by 30000+ active users.

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fidelitybank
4 stars rating
1000+ reviews - TrustScore 4.9 out of 5
Great Platform for a proper organised B2B and B2C experience with ease.

Jonathan Pimento

5 stars rating
When you learn to navigate through it, it's a pretty good software.

Giovanna Pergher

5 stars rating
I had a question about how to make the most of a campaign, and was helped in a very kind and gracious way. I learned something new.

DNP Inc.

5 stars rating
Love this Responsive and very helpful support team. Great price and brilliant features

Nic Jude

5 stars rating

Unlock 37+ Apps at just $14.99

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CUSTOMER STORIES

Our customers are our biggest fans

Get more out of Voxdesk

Amazing tips and how-to guides to help businesses succeed like the Fortune 500.

Blogs

Blogs
Should You Be Recording Work Conference Calls

Call recording enables you to identify which portions of your call process and conversations are causing problems for your business.

Different Types of Virtual Call Center Software

There are various types of Virtual Call Center Softwares but find out which is the best for your business.

Why VoxDesk Is The Future of Virtual Call Center Software?

VoxDesk provides some of the most advanced features in any call center software and it is one of the most sophisticated software for call centers.

Contact Center Software Features Your Business Needs

If you want to ensure that your company has what it takes to compete with the very best, ensure that you use the best digital tools available.

Are Virtual Call Centers The Future?

Businesses are wondering whether to shift to virtual call centers or not. And, if you are one, let's throw a light on it.

Top 10 Auto Dialer Softwares

You can get auto dialer software that boosts the efficiency of your staff and sets your organization on the road to greater success.

Read More

Essentials

knowledgebase
What is Predictive Dialer?

Predictive dialer is a clever dialer that makes simultaneous calls to many numbers before routing the call to your agent or contact person. Smart predictive dialers are phone systems that make calls, play recorded messages, initiate calls, and either pass them to your agents or call the individual who requested the contact.

What is the Purpose of IVR?

IVR systems simplify the process of making phone calls. It may seem like just a way to transfer phone numbers, but it can help in many ways.

What are the Advantages of an IVR System?

Interactive voice response systems are an integral part of every business, regardless of size. These systems can simplify customer service. Here are the advantages of IVR systems.

What is IVR System?

The Interactive Voice Response System (IVRS) allows users to automate call routing and create interactive voice response applications.

What are the Features of IVR System?

Interactive voice response systems help to provide a more efficient and cost-effective means of interacting with customers and prospects. Learn more about the features of this technology here.

How Does IVR Work?

This article provides a brief overview of Interactive Voice Response (IVR) technology, and how it can help businesses increase customer satisfaction and reduce operational costs.

Who Uses Predictive Dialer?

To achieve optimal efficiency, predictive dialer technology automates the dialing of outgoing calls by employing an algorithm to predict the availability of outgoing agents. Predictive dialers are used in telemarketing, consumer research, debt recovery, and customer service follow-up.

What are the Benefits of Predictive Dialer Software?

Here are the seven most essential advantages of predictive dialers for your sales-oriented contact centre to help you understand how you may use your call centre to keep agents productive.

Why Do You Need Dialer for Your Business?

There are many reasons why you should use dialer for your business. It is one of the best call lead generation tools ever invented. Read this article to discover more benefits of using dialer.

What is Call Center Recording Software?

Call center recording software is a powerful tool to help your company, and your call center agents, better serve customers by delivering excellent customer service.

What is Soundboards Software?

Call center soundboards software is a phone call management program that allows you to create and play sound files through your phone system.

What are the Benefits of Call Recording Software?

The benefits of call recording software are varied, but it can be a critical business tool for many organisations. Here's how it works and what you need to know.

Which Call Recording Features Helps to Improve Customer Service?

There are a number of features you can add to your call recording software to make sure your team is getting the most out of it. Here we'll go over some of the features that will help improve customer service.

What are Different Types of Dialer?

Dialers are software applications that you can use to contact hundreds of people at once. This article will explain the different types of dialer and how they work.

What is a Dialer?

Dialers are phone systems that can make outbound calls to potential customers. They can be set up to dial numbers automatically, play pre-recorded messages, and answer incoming calls.

What Is Auto Dialer Software?

In today's digitized environment, you can't overlook the importance of communication in your business organization. Customers are after proactive communication, which makes it necessary to find the right auto dialer solution for your business needs.

How To Evaluate Call Center Performance

Running a call center comes with a lot of work and it needs to be evaluated properly in order to ensure the smooth running of a call center. It might seem like a huge process but voxdesk has got you covered. Read on to know more about how Voxdesk helps in making that process seamless.

What Is A Virtual Call Center

A virtual call centre supports staff who are geographically dispersed in providing customer care engagements rather than working from a single physical location.

What is Outbound Call Center Software?

Outbound call centre software enables businesses to contact potential consumers for a range of business-specific goals, such as sales, product/service feedback, or surveys.

What is an IVR System?

IVR is a feature of an automated business phone system that interacts with callers & collects information by providing them with options from a menu. It then takes actions based on the caller's responses via the telephone keypad or voice response.

How To Record Conference Calls

Most conference call services offer their users a recording tool, which can be used to record the call. This article will look at a few steps to record conference calls and make them available for future references.

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