What is the Best Call Center Software for Small Businesses
The best call center software routes call to the right agents provides additional context for employees and support management in implementing omnichannel strategies.
Though this world has advanced, customers still prefer telephone service to contact a company or a service. The immediacy and friendliness of calling a natural person create trust between the customer and the customer service representative. However, managing phone support can be complex for many growing companies. This is often a great way to assist customers, but it is the most time-consuming, expensive, and challenging to measure support channel.
If your customers need good phone support, you need effective call center software to help your service team do their best. Without this software, customers are put on hold while agents have difficulty responding to queries. In addition, managers have no insight into call volume or trends, making them unable to deal with confusion.
Our Recommendation For Small Businesses
The call center software routes call to suitable agents and provide additional context for employees and support management in implementing omnichannel strategies. Your and your team's specific needs decide what the call center software would be for you. Whatever your needs may be, VoxDesk will meet your needs, and that is why it's our recommendation for small businesses.
VoxDesk is a cloud contact center software solution that makes call center scripts, auto dialer, and notifications, and there are even more available features to users. The software also offers product tracking, reports and call analytics, sales integrations, and more. VoxDesk is not just the call center software but also an opportunity for your small business to grow. Growth is so significant as it undoubtedly means success. Seeing your business, something you built with your hands, succeed is the same as seeing a dream come true. VoxDesk will help your vision come to life one phone call at a time.
Features of VoxDesk
As was previously mentioned VoxDesk has many features. The features include:
- Auto Dialer
- Automatic Call Distribution
- CRM (Customer Relationship Management)
- Call Logging
- Call Monitoring
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Callback Scheduling
- Computer Telephone Integration
- Emai Management
- IVR/Voice recognition
- Outbound Call Centre
- Performance Manager
- Predictive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting and Statistics
- Third-Party Integration
- Voice Mail
Price of VoxDesk
Before we get on into the pricing of VoxDesk, there is a free version available. The starting price for VoxDesk monthly is $14.99, and yearly it is $120, equivalent to £11 monthly and £88 annually. If you use a discount code, the price will be lower. You can find the codes on Honey or Coupon. The cost and the number of features correlate perfectly, so you know that you are getting your money's worth.
How To Use Call Center Software Effectively
Firstly, you must sign up and create an account, ensuring your credentials are secure. Next, you either download the software as an application directly to your laptop or desktop or access it through the browser. Finally, depending on which contact center software you use -we highly recommend VoxDesk from 500apps - you will have to set it up. This means adding details such as your personal details and your business details.
In VoxDesk, after registering and making your account, the software will ask for your phone number, which industry you work in, the size of your company, and your website URL. If you wish to fill these details in later, you can skip this process. Still, it would be beneficial for you to fill in these details as soon as possible so the call center software can provide fantastic service by customizing your account. After this, there are seven different options for you. Next, you will be redirected to any of the pages you select. The selection of the pages are:
- Collaboration: so you can work in a team
- Productivity: to manage the activities that take place
- Marketing: to focus on how to grow your small business
- Sales: statistics for your sales
- HR: to expand your team
- Support: so the issues you may have are minimized
- Developers: This supports Applet.io and AppUp
The most accessible feature about this is that it has a very intractable user interface, and you can get started on your first project in a few minutes. How may you ask? Simply with the 'Add Project' button on your screen. This appears after you sign up and tell VoxDesk about your small business. Now you can quickly begin on your next project.
Things To Be Aware Of
Social media poses a threat to call centers regarding terrible customer experiences. Customers use social media to eliminate frustration. When customers are checked, they respond in a way that can be a social nightmare for the enterprise. Online review sites, Twitter, Facebook, and other social media sites with instant comments can turn a bad experience into a PR nightmare and devastate your companies reputation. In thousands of minutes, you can read a 140-character tweet (currently 280 characters). Call center managers need to train their agents to be familiar with social media so that bad experiences do not spread to various media. Due to this, your customer's and client's relationship with your business may suffer, and that's precisely why we want to give your our personal recommendation: VoxDesk
To Sum Up
Managing phone support can be difficult for new and upcoming businesses for many growing companies. This is often a great way to assist customers, but it is the most time-consuming, expensive, and challenging to measure support channel. If your customers need good phone support, you need effective contact center software to help your service team do their best. The call center software routes call to suitable agents and provide additional context for employees and support management in implementing omnichannel strategies. This is the part where VoxDesk comes in: The Best Call Centre Software for small businesses, which will indefinitely help you grow.