Call Recording

to track & enhance customer service

Focus on improving the quality and optimization of the calls through recordings. Track the numbers, find the call history, and know the demographic data.

Call Recording

Enable Recording Options for Improved Quality

Record every individual or conferencing call for future purposes as an insight to boost your business.

call recording leave note
track numbers

Track Numbers

Enhance the calling efficiency by knowing your customer through tracking. Number tracking yields demographic data to understand the caller details such as name, location, and any other information associated with the number.

record conference calls

Record Conference Calls

Aim to standardize business processes, complement calling scenarios, and connect with multiple customers at once with call conferencing solution. Save time and efforts by connecting with more customers.

personalize recordings

Personalize Recordings

Add a personalized approach via calls using call recording. Make your calling process better by creating warming welcome messages or having conversations matching the expectations of the customers. Simplified recording in all-in-one call center software.

What is Call Recording?

Call recording software is a very important part of call center software. It has many uses for call centers and other business owners who take calls on the phone. One use for this feature is to record customer service conversations or meetings. These recordings can be used to analyze the customer service process and make changes accordingly. Another use for call recording software is to record sales calls or other interactions with customers that may not be face-to-face. Businesses, organisations, and individuals can utilise call recording software to actively record and store all of their commercial VoIP phone calls. It allows users to get more information out of their calls, use them for training, and stay in compliance with industry and regulatory laws.

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Explore More Features

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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