Cloud Contact

to create tailored customer service experiences

Manage and track customer interactions, monitor customer service agents’ performance, and create custom customer service experiences.

Cloud Contact

Maximize Efficiency and Streamline Cloud Contact

Access customer data and insights from anywhere, quickly respond to customer queries and complaints, and automate processes to free up time for more important tasks.

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predictive dialling

Predictive Dialling

Facilitate automated dialing of phone numbers and link agents to available callers in order to increase productivity and minimize manual effort associated with dialing numbers.

call recording

Call Recording

Enables the capability to assess customer relations and present feedback to agents to enhance their performance.

automated voice response

Automated Voice Response

Accelerate customer service resolution times and reduce the length of time spent on the phone with an agent. Interactive Voice Response (IVR) systems can also be employed to channel customers to the right representative based on the customer’s needs.

What is Cloud Contact?

Cloud Contact is a cloud-based contact center platform that enables businesses to manage customer communication across multiple channels. It provides an omnichannel platform with features such as AI-driven customer service, text-to-speech, call recording, and analytics. Cloud Contact also includes features like self-service IVR, automated call distribution, and an integrated customer relationship management (CRM) system.

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