Call Management

to increase call center efficiency

Able to manage and optimise your business calls. With a call management system, stakeholder and customer satisfaction is increased. It improves ties and promotes business expansion.

Call Management

Enhance Your Customer Service

Helps to keep track of all previous conversations and their contacts in one place with VoxDesk's call management.

call management leave note
call history

Call History

Keep track of call details including the length of the call between agents and callers, a list of phone numbers, and recordings, as well as the call flows.

record calls

Record Calls

Record any conversation, such as a one-on-one chat or a conference call, in order to listen to it later. Save them as digital copies for future reference.

call tracking

Call Tracking

Call tracking ensures each employee is effectively replying and following up with clients. It also tracks the return on each marketing campaign.

What is Call Management?

Call management relates to how firms handle incoming calls. To log calls, collect statistics, and route calls to the right person, your firm will require a call management system. This call management beginner's guide will explain how call management systems function, their benefits, and typical features.

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