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Find information-rich articles, how-to guides, and other useful tips on the VoxDesk blog.

outbound-call-center-guide

Outbound Call Centers: Do's And Don'ts Of Choosing The Right Software

Technology has made it possible for small and large businesses to compete on the same levels. Today, businesses understand the importance of focusing on their customers. While providing exceptional products is important, meeting customer needs is far more important. Customer experiences can make or break your business. For that reason, investing in a call center software is a priority.

Seth McKenzie

Seth McKenzie

2 mins read
predictive-dialers

How Predictive Dialers Can Improve Customer Experience & Boost Conversions

Predictive dialers can improve your customer service by making it easier to get in touch with your customers and giving you the ability to track customer interactions.

Mia Evans

Mia Evans

6 mins read
best-call-center-software

What is the Best Call Center Software for Small Businesses

The best call center software routes call to the right agents provides additional context for employees and support management in implementing omnichannel strategies.

Hailey Atwood

Hailey Atwood

2 mins read

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Recent Blogs

Here's what we've been up to recently.

online-call-dialer

5 Best Online Call Dialers that Are Blessing for Sales Representatives

Investing in the right online call dialer software can improve sales. Additionally, selecting the best software can enhance revenue.

Seth McKenzie

Seth McKenzie

5 mins read
telephone-dialer

7 Ways in which an Automatic Telephone Dialer Helps Sales Teams

Automatic telephone dialers are tools that let your firm to employ a predictive dialer for your outbound call process while saving considerable cost.

Hailey Atwood

Hailey Atwood

4 mins read
automatic-dialer

Automatic Dialer App to Make Atleast 1000 Calls a Day - Ultimate Guide

An Automatic dialer app, often known as an auto-dialer, is a type of outgoing dialer software that assists in contacting a list of contacts automatically.

Emily Jules

Emily Jules

5 mins read
phone-dialer-apps

Top 10 Phone Dialer Apps for Sales Representatives in 2022

Dialer software is one example of internet phone dialer apps. Features commonly include speed dialer, call recording, voicemail drop, and call monitoring.

Hailey Atwood

Hailey Atwood

4 mins read
call-center-services

Understanding Fundamentals of Best Call Center Services

Enough with the power rankings in call centres. Quality over quantity is the principle that call center services should begin to follow.Furthermore, customer service, not rankings, is the simplest way to distinguish your company from others in your industry. The better the service you can provide to customers, the more people will be interested in your offers.

Hailey Atwood

Hailey Atwood

7 mins read
customer-call-center

All About Customer Call Center & Contact Centers

A customer call center is a centralised department that handles both inbound and outbound calls from existing and prospective customers. Customer call centres are either in-house or outsourced to another company that specialises in handling calls.

Ted Davis

Ted Davis

6 mins read
customer-service-call-center

Advantages of a Good Customer Service Call Centre Software

Customer service call center software is a type of call-center management (Inbound & OutBound call-center) Software that is used in call centers. It can track incoming calls / OutSced calls and provide information on the caller along with other details. This makes it easier to handle calls efficiently and effectively.

Ted Davis

Ted Davis

7 mins read
outbound-call-center-key-functionalities

Outbound Call Center Key Functionalities For Business

Contact centers serve as the focal point for many businesses' customer communications. Outbound call centers, on the other hand, serve an entirely different purpose. Though both outbound and inbound call centers may appear similar, working to improve customer experiences while also nurturing pre-existing relationships with those who call.

Ted Davis

Ted Davis

7 mins read
auto-dialer-software-advantages

Advantages of Using Auto Dialer Software for your business

If you work Using Auto Dialer Software in a customer-facing department, you're probably used to picking up the phone, dialing a random string of numbers, and hoping for the best for your sales success. It has to be second nature by now, in terms of process.

Ted Davis

Ted Davis

6 mins read
contact-call-center

The Benefits of Contact Call Center & Reasons to Build One

When one hears the words contact call center, one immediately thinks of telecalling agents resolving customer issues or annoying persistent calls.

Mia Evans

Mia Evans

7 mins read
cloud-based-call-center-phone-system

Cloud Based Call Center Phone System for Small Businesses

A call center is a business function that handles incoming and outgoing phone calls from customers. A cloud call center, also known as a cloud-based call center, is one that hosts and supports its call center technology in the cloud. The core technologies of a cloud call center are typically the automatic call distributor (ACD) and the interactive voice response (IVR) system. A cloud call center may also include other modules such as workforce management, analytics, and other features.

Ted Davis

Ted Davis

7 mins read
dialer-system

How to Optimize Your Dialer System for Maximum Productivity

A dialer system helps businesses automate their call center services, helps with boosting lead conversion rate, and provides the best monitoring with detailed reporting. To ensure maximum productivity it is crucial to optimize this software to the business needs.

Ted Davis

Ted Davis

8 mins read
the-virtual-call-center

Things to Know About Setting Up The Virtual Call Center

The virtual call center promises a significant return on investment by increasing productivity in a cost-effective way. It also improves the customer service experience when used right. It is easier to set up this cloud-based software by taking a few measures.

Seth McKenzie

Seth McKenzie

8 mins read
auto-dialer-system

10 Reasons Why Your Business Need Auto Dialer System

Businesses and their call centers can effectively reduce the agents' workload by using an auto dialer system. Not only does it automatically dials numbers from the call list, but also improves the customer experience with advanced features. However, it all comes down to choosing the right system.

Emily Jules

Emily Jules

6 mins read
auto-dialer-software-for-call-center

How to Pick the Perfect Auto Dialer Software for Call Center

An auto dialer software for call center reduces the call fatigue of your agents by providing them with an automated solution for dialing numbers on the calling lists. Through this article, you will learn how to pick a perfect auto dialer and how to get started with using it.

Emily Jules

Emily Jules

8 mins read
call-disposition-5-types

The Five Different Call Dispositions You Need To Know

Call disposition is an important tool for contact center and call center management since it gives additional visibility into call outcomes and may assist supervisors in identifying areas for improvement. Call disposition is one approach for contact centers to reduce their workload. It is essentially a means of tracking the results of calls—both incoming and outbound—by categorizing them. This provides a simple way for recording how successfully or inadequately calls went and provided uniform transparency across the whole team. Whether for inbound, outbound, or hybrid campaigns, call disposition is a simple, effective method to streamline after-call operations and reduce agent wrap-up delays.

Hailey Atwood

Hailey Atwood

8 mins read
predictive-dialer-an-outbound-call-center-beginners-guide

Outbound Call Center 101: A Beginner's Guide To Predictive Dialer

Predictive dialers have been in use for around 30 years. They originated in the banking business and were largely employed for debt collection. However, today predictive dialer software can be used in many sectors. Some dialers can also interact with CRMs to provide call stats insight.

Mia Evans

Mia Evans

6 mins read
manage-virtual-call-center

How to Manage a Virtual Call Center

Working remotely is becoming more popular in the workplace. Thus, remote teams are a wonderful opportunity for professionals and managers to flourish in production and efficiency. The same is true for call centres. When we talk about call centres, we usually mean a physical customer service operation that is in charge of making and answering phone calls. A remote or virtual call center provides the same customer support duties as a traditional call center but employs a team of agents who work from home or in co-working spaces rather than in an office environment.

Mia Evans

Mia Evans

6 mins read
call-disposition-types

The Many Faces of Call Disposition: How to Handle Every Type of Call

Call disposition refers to the outcome of a call. Call disposition is a valuable and renowned tool used by contact and call center members to identify the outcome of calls in order to improvise them. A person who has had experience working in the call center would understand the importance of call disposition. It is considered the only easy way to lighten the workload of the employees in juggling between different calls to note down the outcome.

Mia Evans

Mia Evans

6 mins read
call-center-software-features

The Innovative Features You Can Look Forward To in Your Call Center Software

To help you get started, this post will evaluate innovative features that any good virtual call center must-have.

Hailey Atwood

Hailey Atwood

6 mins read
cloud-contact-center-software-attributes

Top 5 Things to Consider When Choosing Cloud Contact Center Software

Customers need one or more reasons to love and remain loyal to your business. One of the most popular is reliable and exceptional customer service. Patience is not the virtue of most people. Why? Because they would spend their time doing something more productive than waiting in line for you to answer their queries. Thankfully, the advent of technology has made it possible to improve customer service with cloud contact centers.

Mia Evans

Mia Evans

5 mins read
call-dispositions-guide

Everything You Need To Know About Call Disposition

This post takes you through everything you need to know about call disposition, its benefits, and how you can use it effectively to your advantage.

Hailey Atwood

Hailey Atwood

6 mins read
virtual-call-center-advantages

Advantages of a Virtual Call Center Over a Traditional Call Center

A virtual call center is quite different from a traditional call center in many ways. Virtual call centers rely on the internet, which allows for greater flexibility, reduced operating costs, improved productivity, easy call management, and improved security, among other benefits.

Seth McKenzie

Seth McKenzie

2 mins read
auto-dialer-software-reasons

5 Reasons to Use an Auto Dialer Software for Your Business

There are many reasons a business will call its current and potential clients. Communicating with clients more often is a great way of keeping them informed about the company's products or services. These calls are especially important when introducing new products/services to clients.

Emily Jules

Emily Jules

6 mins read
virtual-call-center-benefits

Virtual Call Centers: The New Way To Handle Customer Service

Customer care solutions have become miles better in the age of the cloud. Arm your business with the latest solutions like VoxDesk. Learn more...

Ted Davis

Ted Davis

10 mins read
cloud-contact-center-software-benefits

Benefits of Cloud Based Contact Center Software

Business owners nowadays have become very sharp and they take quick business decisions to keep their business booming. One such decision is the implementation of a good customer service and support system. The market is loaded with software that eases a business’ communication needs, but some of them such as the VoxDesk are just better than the rest.

Mia Evans

Mia Evans

2 mins read
call-monitoring-importance

Call Monitoring: How It Can Be Important to Your Business

If you’re looking to get a deeper look and develop valuable insight into just how well your call center is running, consider VoxDesk. Learn more.

Emily Jules

Emily Jules

6 mins read
cloud-contact-center-software-success

Why Cloud Contact Center Software Is Gaining Success?

The benefits of cloud contact center software are its flexibility and scalability, which can help organizations improve customer satisfaction and reduce operating costs.

Ted Davis

Ted Davis

10 mins read
contact-center-software-features

Top 6 Essential Features in a Contact Center Software

In this article, we look at the top 6 features to look out for in a contact center software.

Mia Evans

Mia Evans

10 mins read
improve-call-monitoring-quality

3 Ways to Improve your Call Monitoring Quality

In this article, we describe key strategies for improving the quality of your business calls.

Ted Davis

Ted Davis

6 mins read
call-disposition-importance

Understanding the Importance of Call Disposition and How it can Help Your Business

Call disposition tools help your business generate more revenue from each prospect by optimizing the process of generating higher-quality leads.

Emily Jules

Emily Jules

2 mins read
best-contact-center-software

How To Choose The Best Contact Center Software For Your Business

Our guide explains how to pick a contact center software that's right for you. When making your choice, let's discuss the most important features to look for.

Hailey Atwood

Hailey Atwood

6 mins read
virtual-call-center-guide

The Future of Call Centers: Virtual Call Centers

Learn what a virtual call center is, how they are disrupting traditional call centers, and why you should consider switching.

Ted Davis

Ted Davis

10 mins read
call-center-software-reasons

7 Best Reasons to Use Call Center Software for Your Business

Are you looking for a solution to enhance the performance of a business? If so, consider implementing call centre software. Here are seven reasons why call centre software can boost your business performance.

Seth McKenzie

Seth McKenzie

2 mins read
outbound-call-centers-adaptation

How are outbound call centers forcing companies to adapt?

A call center that makes outbound calls to customers on behalf of a company or client is known as an outbound call center.

Emily Jules

Emily Jules

6 mins read
auto-dialer-software

5 Reasons Why Auto Dialer Software is the Future of Marketing

Using Auto Dialer Software, your business can reach the maximum number of people. Here are five reasons why it's the future.

Mia Evans

Mia Evans

6 mins read
call-disposition-examples

5 Call Disposition Examples to Transform Sales

The following call disposition examples will help guide your team members to make the right decision for each customer. The examples include various situations and are designed to be flexible enough to fit any business.

Ted Davis

Ted Davis

2 mins read
best-business-call-center-software

Which is the Best Call Center Software for Businesses?

Investing in the right call-center software can greatly influence the success of your business. And Selecting the best software might make boost your operations productivity. Learn more in the article.

Mia Evans

Mia Evans

5 mins read
call-center-process

Learn To Create An Efficient Call Center Process with VoxDesk

A good call center agent should have the following qualities: Effective communication skills, creative problem-solving, empathy, organization, ability to remain calm under pressure, and a good memory.

Emily Jules

Emily Jules

2 mins read
on-hold-calls

Should You Be Adding Audio to On-Hold Calls?

Adding audio to on-hold calls can transmit a positive message regarding your business’s commitment to its clients. It is not a significant milestone, but still, it can play a vital role in increasing customer satisfaction.

Seth McKenzie

Seth McKenzie

10 mins read
call-center

8 Ways You Can Speed Up Your Call Center Team In 2022

A business’s call center is the centerpiece of its customer services. Call centers rely on agents to interact with callers. Hence, the effectiveness of each agent will affect how many customers they can interact with within a day.

Ted Davis

Ted Davis

2 mins read
call-center-automation

7 Tips To Automate Your Call Center

These are a few tips and techniques that can you can use to streamline and automate your call center

Hailey Atwood

Hailey Atwood

10 mins read
call-centers

Different Types of Call Centers

Thousands and millions of companies across the globe rely on the call center system to deal with their customer complaints and support them while providing service by answering their calls or calling to sell to customers.

Ted Davis

Ted Davis

2 mins read
call-center-software-queries

Provide Fast Responses to Client Queries Using Call Center Software

For your business to thrive, you need to respond to your customer queries. Since your clients have the freedom to rely on other businesses, responding promptly to these queries ensures you stand tall among other businesses.

Emily Jules

Emily Jules

10 mins read
call-center-teams

Best Practices for Call Center Teams

Call centres use a variety of tactics to achieve one common goal: to provide great customer service experiences. These strategies must handle all aspects of running a call centre in order to be effective.

Pete Wentz

Pete Wentz

6 mins read
conference-calls

Should You Be Recording Work Conference Calls

Call recording enables you to identify which portions of your call process and conversations are causing problems for your business.

Hailey Atwood

Hailey Atwood

5 mins read
virtual-call-center-types

Different Types of Virtual Call Center Software

There are various types of Virtual Call Center Softwares but find out which is the best for your business.

Hailey Atwood

Hailey Atwood

4 mins read
virtual-call-center-future

Why Voxdesk is the Future of Virtual Call Center Software?

VoxDesk provides some of the most advanced features in any call center software and it is one of the most sophisticated software for call centers.

Hailey Atwood

Hailey Atwood

6 mins read
contact-center-software-features

Contact Center Software Features Your Business Needs

If you want to ensure that your company has what it takes to compete with the very best, ensure that you use the best digital tools available.

Seth McKenzie

Seth McKenzie

10 mins read
virtual-call-centers

Are Virtual Call Centers The Future?

Businesses are wondering whether to shift to virtual call centers or not. And, if you are one, let's throw a light on it.

Ted Davis

Ted Davis

2 mins read
top-auto-dialer-software

Top 10 Auto Dialer Software in 2022

There are several auto dialer software available on the internet. Picking the one that boosts the efficiency of your staff and sets your organization on the road to greater success warrants extra care. Worry not, you will be guided well by this article.

Hailey Atwood

Hailey Atwood

4 mins read

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