A business’s call center is the centerpiece of its customer services. Call centers rely on agents to interact with callers. Hence, the effectiveness of each agent will affect how many customers they can interact with within a day. Their daily workload will determine the success of the department as a whole. To improve customer interaction, you need to improve the performance of each agent.

According to research, 61% of customers stopped doing business with an organization with poor customer service. Although many other factors can affect your customer service performance, your agent performance is a crucial area to consider.

Eight ways to speed up your call center agents in 2022

1. Best Practices

The performance of your agents will improve significantly when each agent knows what to do. You will achieve this by supplying each agent with the best practices for common problems. This will speed up productivity and minimize damage.

You can do this within a short period by asking professionals in your product’s field to draw up a catalog of best practices. This will enable each agent to know what to do when they hit a snag or encounter demanding customers.

In addition, each agent will enter every situation armed with the proper knowledge of what to do when things start going south. This will improve their confidence and productivity. The more the agents work with your catalog of best practices, the more automatic they will become in complicated situations.

Each agent will do more quickly and be less frustrated with the confusion of difficult situations.

Speed Up Your Call Center Team

2. Training For New Agents

It is best practice to give appropriate training to each new agent you add to your employee fold. Please do this by familiarizing them with the role and letting them know how things are done. However, your training should not stop with new agents. Customers are dynamic, and so are their troubles. Hence, you need to continually train all your call center agents by giving them opportunities to broaden their skillset.

When you encourage your agents with more training opportunities, they see it as an opportunity to expand their careers. This will keep them more motivated. A motivated employee will be more diligent at work.

3. Embrace Technology

Technology will make their work more efficient no matter how good your agents are. With the growth of the digital space, you need to empower your agents with the best piece of call center technological solution out there.

Also, it saves you time and makes each agent more productive. A tool like VoxDesk handles the waiting list, and predictive dialing, so your agents can focus on what to tell the customers.

4. Use Live Recordings

This is a great way to improve your agent’s learning experience. Recording each agent’s calls will allow for reviews and corrections after each session. This will make agents get better with the next call.

Also, recording calls serve to settle customer disputes and potential lawsuits in the future. Agents might find it uncomfortable at first that every word they speak is being recorded. However, this helps them watch everything they say.

In addition, you can use the recordings of great sessions as training for other agents. This will enable a practical experience of handling customers better.

Embrace Technology

5. Listen To Employees

Your employees are the ones handling your customers. So, it would help if you listened to them. This is the simplest way to keep each agent happy and improve their efficiency. It would help if you allowed an open dialogue with your agents to let them discuss new ways to improve and the challenges they face.

This works two ways. When you listen to employees, they see themselves as more than a statistic and feel more valued. This will massively improve their mindset and make them more productive. Go one better and implement their suggestions in your workplace. Your employees will be more open to discussing the following business strategy.

6. Segment Customers

Another thing that slows down agent performance is the poor distribution of phone calls. The right software will gather customer details and direct their calls to the appropriate quarters. Furthermore, as each agent interacts with the agent, the information is displayed to navigate conversations better.

To do this, you should implement a thoughtfully developed IVR (Interactive Voice Response) menu. This will guide your customers to the solution they seek without speaking with an agent. Customers who have been satisfied will likely end the call and drop off the queue.

7. Reward Successful Agents

Another way to keep your agents motivated is b rewarding good work. For example, when an agent successfully and tactically handles a problematic customer, do well to make a verbal commendation. This will show other agents how things should be done.

Also, you can offer incentives for agents who meet their goals. Statistics have shown that agents will work harder when they believe they will be appreciated. Above all, incentives will create a friendly competition between agents.

8. Consult Your Metrics

If you use the right software, you will have data at your fingertips. This data can offer you invaluable insights on how to improve your call center. By evaluating metrics like Average Handle Time, Business Critical Metrics, Critical Customer Metrics, Process Critical Metrics, etc., you will have a comprehensive development platform to build on.

Another way to improve these metrics is by updating your best practices and sharing them with all team members.

Segment Customers

Conclusion

Suffice it to say, speeding up your call center team is not a day’s job. It takes time. And if you implement the tips above, you are closer to better products than yesterday. VoxDesk is the best software to use. It automates your call center process with class-leading features like predictive dialer, automated voicemail drops, CTI, neural-sounding voices, soundboards, visual call flows, call notes, and so on. Also, the software record and stores each call to empower you to provide a better customer experience.

What Makes the Best Call Center Software?
Join the SaaS Revolution
ribbon
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - ₹999/user

  • 24/5 Chat, Phone and Email Support

Tags

Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

Voxdesk is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day Trial