Cloud Contact Center Software

Simplyfying Contact Center Operations

VoxDesk simplifies the process of delivering superior customer and agent experiences. Simplify your contact centre operations and the demands placed on your IT infrastructure.

Cloud Contact Center Software

Create outstanding customer experiences with VoxDesk.

Take advantage of VoxDesk's full-stack cloud contact centre software, which requires little setup time, enterprise-grade security, flexible deployment options, and no IT overhead.

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click to call

Click to Call

The click-to-call solution from VoxDesk increases agent productivity by saving them time dialling out customer numbers. This reduces manual tasks for Agents and results in a significant increase in agent productivity.

acd

ACD

VoxDesk's ACD software enables you to route calls to the most qualified agents for faster resolution. By automating the next best step, you may save time and increase customer engagement.

auto dialer

Auto Dialer

By including an autodialer in your cloud contact centre software, you may streamline the operations of your cloud contact centre. VoxDesk provides three types of dialers: Predictive Dialer, Robo Dialer, and Speed Dialer, from which you can choose depending on your business requirements.

call recordings

Call Recordings

VoxDesk's call recording feature efficiently logs, compresses, structures, presents, and archives entire customer interactions over telephony systems and allows privilege-based access to call recordings and logs.

What is Cloud Contact Center Software?

A Cloud Contact Center is a comprehensive suite of tools, applications, and cloud-hosted services designed for large-scale contact centres that require multiple communication channels such as phone calls and messaging, sophisticated call routing, agent management, and analytics.

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