Seamless Call Logging
to access business call data
Identify the client's call history whenever necessary, boosting overall efficiency.
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to access business call data
Identify the client's call history whenever necessary, boosting overall efficiency.
Identify the customer call history when needed thereby improving overall efficiency.
Visualize the functions of your call center such as average call time, unanswered calls, volume of calls, and operational efficiency. Live call data and real-time dashboards provide agents and supervisors with information about customer support operations.
Configure and gain quick insights about call center data. Get the real time call analytics for your enterprise with the modern call logging systems.
Gain deeper insights about call queues, response times, hold and wait time, conversation and resolution time using VoxDesk. Utilize agent metrics to analyze & optimize customer behavior with call logging.
Evaluate customer satisfaction which is important and valuable for your organization. Get their feedback throught the phone call. Understand what they like and dislike about your product. Get to know how their user experience through call logging.
Here are the additional features to look at
Automate dialing process with VoxDesk automatic dialer. Make time for more meaningful discussions, eliminate agent misdials, and shorten call times.
Focus on improving the quality and optimization of the calls through call recordings. Track the numbers, find the call history, and get useful insights.
Provide great customer service without the need of answering more calls. Empower the proactiveness among the agents with soundboards.
Automate call logging to gain insights about customer needs and enhance customer experience. Voxdesk keeps the record of all call logs automatically.
Track, analyze, and optimize your call process. Use call analytics to generate metrics and statistics with call analytics.
Identify and filter outcome of your calls with call disposition. Choose from a list of default tags or even create your own tags.
Enhance your customer's wait time with pleasant music on hold or informational content. Every minute you spend with your customers is priceless.
A call centre scripts software is a guide that assists representatives in troubleshooting issues. Voxdesk lets you create scripts for each scenario.
Send pre-recorded messages to voicemail without the phone ringing. Voicemail drops helps you to connect with clients without interrupting them.
Connect your agents to the live contacts by converting leads & spend more time with them. Provide ultimate calling experience with predictive dialer.
Make effective calls with outbound call center software. It is backed by intelligent dialers & powerful features to boost customer engagement.
With Auto Dialer you can upload your contact list and let the software dial the numbers for you. Answer connected calls and increase sales.
Speed dialer is a handy function for people who know they'll be calling specific numbers on a regular basis, Like call centers.
Call monitoring software is essential in supporting new agents on the phone. Agents can learn best practices by monitoring support phone calls.
With our call center solution, you can run your contact center from anywhere. Get a consistent picture of remote agents regardless of their location or telephone systems.
VoxDesk helps you create personalized experiences for your customers. You can scale your business to meet both customer and business requirements.
Running a virtual call centre from anywhere is easy with low-cost, cloud-based software, which requires no hardware, installation, or local storage.
The call management feature allows you to track and monitor each call so that you can keep a record of the call in order to forecast your business.
List management allows you to separate your contacts into groups, so you can track the performance of each group over time.
Live agents want to focus on quality conversations with clients rather than handling repetitive interactions. Our voice bots take over handling low-priority, unchanging tasks.
Call campaigns can automatically call several departments or target groups. They enable scripting, caller ID, and dispositions.
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