Call Transfer

seamlessly transfer the calls

Use VoxDesk's extremely handy and practical call transfer function to ensure the customers connect with the right agents to meet their needs.

Call Transfer

Enhance Your Call Transfer Service With Voxdesk

Transfer the calls without any technical knowledge to engage your customers all the time.

call transfer leave note
transfer calls

Transfer Calls

Reduce the long waiting queues for your customers by allowing them to choose the available agents and forward the calls as part of cold or warm call transfers.

switch across devices

Switch Across Devices

Quickly flip a call to yourself on another device using Call Transfer without interrupting the call. This means you may change your location and phone number while maintaining the business conversation's natural flow, without a worry of losing the connection.

augmented agent collaboration

Augmented Agent Collaboration

Allow multiple operators' input to answer a single client's enquiry, providing the caller with a smooth customer support experience.

What is Call Transfer?

Call transfers, or call forwarding, is a process of relocating an inbound call to another phone or messaging system. This is often accomplished with a dedicated call transfer button on a physical phone, but can also be done using software. Depending on the specific system, the recipient of the call transfer may or may not be able to refuse the call. A transfer typically includes the phone number of the original caller or other identifying information. More sophisticated business phone systems typically facilitate greater transfer of information along with the call, including notes by previous handlers of the call.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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