Customer support is an integral part of customer experience — there's nobody who doesn't like a business that resolves client issues speedily.

We are in a virtual age now, but you'll be surprised to learn that many people still prefer to receive support over the phone rather than via email, text, or just searching the net.

Research carried out by Harvard Business Review discovered that 57% of consumers shut down their browsers and reached for their phones when they wanted to request support.

That's not all, as, in 2019, the global call center software market size was valued at $18.1 billion, but now it is expected to reach $72.3 billion by 2027.

This is quite astonishing, especially when you consider the fact that there was a stigma attached to call centers at some point in the past. Then, the tradition was expected to die out, but it has been booming these days. This is why setting up a call center gives you a competitive advantage while helping you deliver an optimal customer experience.

Most businesses have set up call centers to respond to customers. These centers are operated by agents who have access to organization information to resolve issues and attend to clients.

A good call center agent should have the following qualities: Effective communication skills, creative problem-solving, empathy, organization, ability to remain calm under pressure, and a good memory.

Hiring good agents is vital to meeting your customer's needs, but even the best workers can make mistakes or come up short when resolving issues. This is why it is advised that you supplement their efforts with a call center software like VoxDesk. Such a technology boosts efficiency, but it is also affordable.

As far as call center software is concerned, there are many out there, but because we value your time so much, we've done a lot of research and narrowed the one you'll need down to VoxDesk. By now, you're probably curious about this software and how it can help your business create an efficient call center process. However, before we proceed, let's look at what an efficient call center means and how it affects your business.

Efficient Call Center Process with VoxDesk

Call Center Efficiency and Your business

Call center efficiency means executing consumer support through the business call center. It measures your call center's performance using the analysis of its effect on consumers. Your call center's efficiency depends on the phone system used to communicate with their clients. Call center efficiency leverages the ratio of the effort and resources you invest into your call center by the business then compares that with its effect on your customer's wellbeing. Monitoring your call center's productivity is crucial because it helps identify the underlying challenges during interaction with customers as a business owner.

How VoxDesk Can Help You Create An Efficient Call Center Process

VoxDesk is one of the most popular call center systems out on the market right now. It is a very friendly platform that makes operations and evaluations happen in one place. Keep reading to find areas of your call center process that can benefit from VoxDesk.

Queuing Time / Response Time

As a thriving business, your call center will always have to attend to a large volume of inbound and outbound patrons. Nobody likes to be kept waiting, but this is often the case with inbound clients who usually experience exhaustive waiting periods. This makes response time a vital determinant of your call center's effectiveness.

A recorded voice message or music is played with this feature, but that's not all it is useful for. The call–hold feature fashions several layers to reduce the waiting period further. VoxDesk can also reduce response time by routing the call if it has to. This reduces the response time by a great margin, preventing overcrowding and enhancing mobility.

Response Time

Handling Time / Service Time

Handling time begins when a customer is connected on a call with one of your agents and ends once the issue is resolved or information is received or transmitted. Whether inbound or outbound, clients demand a short service time. This is not the same as the call duration. VoxDesk reduces the handling time with the use of soundboards. It is a feature that can save your agents the stress of memorizing complex messages and lets them play pre-recorded messages. VoxDesk also enables call transfer, enabling clients to be swiftly transferred between available agents.

First Contact Resolution (FCR)

First contact resolution is simply an agent's success rate where new customers are concerned. A high FCR depicts a good call center. Maintaining a high FCR with outbound customers is not hard, but the same can't be said for inbound customers. This is because they have problems they need effective solutions to quickly. VoxDesk is equipped with call center scripts that spare agents from memorizing complex problem-solving techniques. Aside from call center scripts which allow easy navigation through systems while solving queries, VoxDesk also has a feature called call note. These are used to store clients' personalized queries that are useful when inbound clients are eventually treated as outbound clients.

Self-Service and Self-Service Accessibility

Self-service is the process of automating customer handling services. It involves integrating an intelligent and interactive computer program that will aid problem-solving. In addition, it helps to tailor multiple standardized operations. Self-service accessibility simply means how easily a client can reach the computer program. How accessible your self-service module is can be a good way to measure your call center's effectiveness. VoxDesk can boost self-service accessibility with the Interactive voice response (IVR) system. The IVR is a vital feature that will ensure the self-service feature works. It basically acts as a storage for statistical analysis and innovation data.

Customer Satisfaction

This is unarguably the most important measure of your call center's effectiveness. Except, of course, if your business is not client intensive. If a client receives bad service from one of your agents, such a person will likely think twice before reaching out ever again.

Customer Satisfaction

VoxDesk is equipped with a couple of resources that can assist you in increasing customer satisfaction:


This feature helps you prioritize high-value clients, after which it automatically reminds your agents.

Call Handling

VoxDesk will take care of call recording and handling — services that play a crucial role in analyzing agent performance and customer satisfaction.

Robo Dialer

This feature works hand in hand with the priority feature.

CRM Integration

Customer relationship management boosts customer satisfaction by focusing on overall administration and assessment operations.


VoxDesk is an all-in-one solution to your call center issues. With its array of features, you could even say this software was built with you in mind.

If you're a new business looking to scale up your customer engagement, then you'll need VoxDesk to give you that much-needed competitive edge. Choose VoxDesk today and start sharing your testimonies.

What Makes the Best Call Center Software?
Join the SaaS Revolution
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - ₹999/user

  • 24/5 Chat, Phone and Email Support


Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

Voxdesk is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day FREE Trial