Call management systems are essential for businesses that rely on phone communication to conduct their operations. These systems help businesses manage and streamline calls flow, improve team productivity, and enhance customer experience. In this article, we will discuss the importance of call management systems, the key features to look for in a call management system, and the 5 best call management systems for 2023.

Why Does Your Business Need a Call Management System?

As the volume of calls that businesses receive increases, managing and keeping track of the calls becomes more challenging. A call management system helps businesses to handle calls more efficiently by automating call routing and providing tools to track and manage call data. Additionally, a call management system enables businesses to provide a more personalized and efficient customer experience by ensuring that calls are directed to the right person or department.

What Are the Key Features of a Call Management System?

When choosing a call management system, there are a few key features you should look for to ensure that it meets your business needs. These include:

• Cloud-based: A cloud-based call management system allows you to access your system from anywhere, making it easy to manage calls even when you're on the go. You can access your call management system from any device with an internet connection, making it easy to manage calls and customer interactions even when you're away from your office.

• Speed Dialer: A speed dialer feature allows you to quickly call frequently contacted numbers, saving time and improving efficiency. You can make calls faster and more efficiently, reducing the time it takes to connect with customers and improving your team's productivity.

• Call Center Software: A call center software feature allows you to manage and track calls, making it easy to monitor team performance and identify areas for improvement. You can see how well your team is performing, identify areas where they need more training or support, and make changes to improve their performance.

• Predictive Dialer: A predictive dialer feature uses advanced algorithms to dial numbers automatically and connect you to the next available customer, helping you to reduce call wait times. You can reduce the time customers spend on hold, improving their experience and reducing customer churn.

• Integrations: Look for a system that can integrate with other business tools, such as your CRM system, to provide a seamless experience for your team and customers. You can access customer information and history while on the call, making it easier to provide personalized and efficient customer service.

5 Best Call Management Systems

VoxDesk:

VoxDesk is a call center software that helps businesses automate calls, improve team productivity, and enhance customer experience. The software comes with an in-built CRM, call flow customization, a feasible API for developers, real-time reports, and easy-to-track call campaign results. VoxDesk is part of the 500apps Infinity suite, which is available for $14.99 and includes 50+ apps for growing businesses.

CloudCall:

CloudCall is a comprehensive and fully-featured call management system designed to help businesses optimize their call center operations. It offers a variety of tools and features, including a speed dialer, call center software, and a predictive dialer, to help businesses improve their call efficiency and enhance the overall customer experience. The in-built CRM enables businesses to access customer information and history while on the call, providing more personalized and efficient customer service. Additionally, the real-time reporting feature allows businesses to monitor key metrics in real time, making it easy to make data-driven decisions. CloudCall offers a 30-day free trial, with pricing starting at $20 per user per month, making it an affordable option for businesses of all sizes.

CallHippo:

CallHippo is a cloud-based call management system that provides comprehensive features to help businesses optimize their call center operations. One of its key features is the speed dialer which allows businesses to quickly call frequently contacted numbers, saving time and improving efficiency. It also includes call center software and a predictive dialer that helps improve the call centre's efficiency by connecting calls to the next available agent. The in-built CRM allows businesses to access customer information and history while on the call, providing a more personalized and efficient customer service. Additionally, CallHippo offers the ability to customize call routing, which helps businesses to ensure that calls are directed to the right department or agent, improving the customer experience. CallHippo offers a 14-day free trial, with pricing starting at $8 per user per month, making it an affordable option for businesses of all sizes.

8x8 Virtual Contact Center:

8x8 Virtual Contact Center is a comprehensive call management system designed specifically for businesses that operate in a call center environment. It offers various features designed to improve the efficiency of the call center, including a speed dialer, call center software, and a predictive dialer. With real-time reporting, businesses can monitor key metrics in real-time, making it easy to make data-driven decisions. Additionally, the in-built CRM allows businesses to access customer information and history while on the call, providing more personalized and efficient customer service. 8x8 Virtual Contact Center is a cloud-based solution, making it accessible from anywhere and starts at $50 per user per month, making it a cost-effective solution for businesses of all sizes.

FreshWorks:

FreshWorks is a powerful and versatile call management system designed to help businesses optimize their call center operations. Its speed dialer feature allows for quick and efficient calling of frequently contacted numbers, improving team productivity and customer interactions. The call center software and predictive dialer further optimize the call center by connecting calls to the next available agent. FreshWorks also includes

Final Thoughts

Call management systems are an essential tool for businesses that rely on phone communication to conduct their operations. They help businesses manage and streamline call flow, improve team productivity, and enhance customer experience. When looking for a call management system, businesses should consider key features such as cloud-based, speed dialer, call center software, predictive dialer, in-built CRM, call flow customization and real-time reporting. The five call management systems mentioned in this article, VoxDesk, CloudCall, CallHippo, 8x8 Virtual Contact Center, and Freshcaller, are some of the best options available in the market for 2023.