How To Choose The Best Contact Center Software For Your Business
Our guide explains how to pick a contact center software that's right for you. When making your choice, let's discuss the most important features to look for.
Customer service is an integral part of every business and customer satisfaction is integral to a business’s success. Although unsatisfied customers who feel like they’ve wasted their money won’t rally up with pitchforks outside your establishment, this will still ruin your company’s reputation in the market which is basically corporate suicide. That’s why every business needs a proper customer support channel and for that, they need a reliable customer contact software solution with a good feature-set such as the one offered by VoxDesk.
What is Contact Center Software?
Let’s say you hire and set up a customer support team for your business. You can’t just hook them up with phones and call it a day. You have the manpower, but you don’t have the right tools yet. This is where cloud contact center software like VoxDesk comes in. It equips your business’s customer service department with features such as call recording, auto/predictive dialing, and call analytics.
The Benefits of Using Contact Center Software
Now that we know about the tool, let’s look at some of the major benefits it brings to the table.
1. Better Customer Service Management
Your customer care department is your frontline channel for customers to reach out to you if they are experiencing problems with your product or service. On a busy day, your customer service department is going to be flooded with calls, and these calls need to be addressed without much delay. Keep the customers hanging and they’ll be even more unsatisfied. In such scenarios, contact service software helps manage the traffic. You can filter out customer queries through IVR or allow them to submit an automated complaint.
2. Manage Labor Costs
There’s something that both businesses and customers have in common, they want to get the best value for their money. For businesses, investing in customer service is like a minefield. They need to make sure they’re not wasting money on unnecessary resources and they’re not overstaffing the department.
Imagine putting 100 employees on an 8-hour shift when you only get 50 calls that day. That’s a lot of money wasted that could be put to better use elsewhere. Contact center software helps you navigate this minefield. With machine learning features that predict how many calls the department is going to receive, you can assign staff accordingly whether it’s going to be a busy or a slow day.
3. Lower Costs
Instead of hiring an entire platoon of customer care agents, you can hire a handful of employees and pair them up with your contact service software. The software can reduce the workload and its features automated features can be used round the clock. In fact, many businesses lower their customer service department’s cost of operation since they don’t need to hire people to do a job that this software can, and efficiently at that.
How to Choose the Best Contact Center Software for your Business
With many contact center software solutions available in the market, you need to choose the right one for your business.
A wider selection to choose from is always better. While this may seem like a dilemma for some, just remember to relax and sift through your available options. For a business, features and reliability are important, so focus on these when evaluating different contact center software solutions. If you just started your business, then you’re going to have a smaller workforce. Look for software solutions that offer the most features at a lower price. If your business has already taken off, then prioritize features, scalability, and reliability.
Factors to Consider when Choosing Contact Center Software
Here are some factors to consider to help you in choosing the perfect contact center software.
- Analytical Capability
Many software solutions these days leverage machine learning features to provide more value. Data collected from customer service calls can be analyzed to drive future decisions and forecast predictions so be on the lookout for a solution like VoxDesk that can give reports and insights.
Scalability is an important aspect. Look for a software solution that allows for easy CRM integration since it will immensely improve your customer care channels.
- Software Scalability and Pricing
A good contact center software solution will be scalable for your business. If you’re just starting out, then the initial price will be lower. When your business grows, you’ll need more resources and you can upgrade your software features to accommodate such needs.
- Data Security
Consider the software’s data protection and privacy features. You don’t want sensitive customer data to be easily breachable, instead, it should be kept confidential and under tight security.
Things to Look for in Contact Center Software
A good contact center software solution like VoxDesk needs to have features that are crucial for your business like:
- Call routing
- CRM integration
- Cloud Technology
- Analytical insights and reporting
- Call scripting
- Call management
Businesses center themselves around the needs of consumers and their success depends on how well they cater to their customers. For this purpose, contact service departments have been established, and choosing the best cloud contact center software solution can help your business thrive in competitive markets.
What Makes the Best Call Center Software?
Use predictive automated dialer to make more calls at any point of time
Minimize agent's fatigue using voicemail drops and sound boards
Trigger advanced automation like adding call notes, sending emails based on the call outcome
Increase lead generation by 5x with unlimited calls and minutes
Choose your own provider to get the best possible industry rates
Enable the call wrap-up time to limit the agent's time spent on calls
Integrate call activity with built-in CRM.io and Outreachly
Music on hold to fill the void
Unbelievable pricing - the lowest you will ever find
Everything your business needs - 50 apps, 24/5 support and 99.95% uptime
Join the SaaS Revolution
All-in-One Suite of 50 apps
Unbelievable pricing - â¹999/user
24/5 Chat, Phone and Email Support
Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Tool SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking System ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Video Interviews Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Writer Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Chrome Extension Opening Line Writer Lead Generation Linkedin Search Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Tool KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Customer Onboarding Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software App Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening SEO Tool Keyword Tool Link Building SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planner Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Image Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Business Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Provider Email Software Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature