A virtual call centre supports staff who are geographically dispersed in providing customer care engagements rather than working from a single physical location.
Use predictive automated dialer to make more calls at any point of time
Minimize agent's fatigue using voicemail drops and sound boards
Trigger advanced automation like adding call notes, sending emails based on the call outcome
Increase lead generation by 5x with unlimited calls and minutes
Choose your own provider to get the best possible industry rates
Enable the call wrap-up time to limit agents´ time spend on calls
Integrate call activity with built-in CRM.io and Outreachly
Integrate call activity with built-in CRM.io and Outreachly
Unbelievable pricing - the lowest you will ever find
Everything your business needs - 50 apps, 24/5 support and 99.95% uptime
Technology has brought about many changes that continue to shape how we communicate. The business world has greatly benefited, especially now that most people aim to work remotely. Call centers or remote call centers refer to call centers where agents don’t have to work in conventional offices. Instead, they take advantage of the internet to work from any geographical location. The flexibility that virtual call centers offer to ensure that businesses get the save on expenses they would have incurred if they were using traditional on-premise call centers. This post will help you understand how virtual call centers work and whether you should invest in having one in your business.
Probably you are wondering how virtual call centers work. Basically, remote call centers allow your agents to work remotely. This means that with a stable internet connection, your business can effectively serve the needs of your clients. When these remote call centers are deployed, your agents only need to log into the system and answer customer queries conveniently. The convenience of working from anywhere is what makes a virtual call center quite resourceful. Definition Of Virtual Call Centers
Virtual call centers simply refer to call centers where agents are not confined to an office. Your support team can work from any geographical location as long as they are connected to the internet.
Should a business invest in a virtual call center? Let’s look at some of the benefits you could gain if you opted to use remote call centers in your organization. Benefits Of Using Virtual Call Centers
To run things smoothly, traditional call centers demand complex equipment to manage, process, network, and backup information. Your company might have to invest a lot in getting the right system that suits your business needs. Unfortunately, the current technology trends make things worse because your rivals are already taking advantage of virtual call centers. Your customers will turn to your rivals because of the efficient services they get. Consequently, to ensure you reduce the expenses incurred by call centers and also serve your clients better, you need to install a virtual call center.
Hire remote agents
Your team can work remotely and this means that you can also hire workers to work from different geographical locations. If you are operating globally, a virtual call center allows you to provide your services worldwide.
A reliable call center will also lead to enhanced security for your systems. Your company and customer data will be secured using robust encryption tools. The good news is that you don’t have to hire IT experts to confirm that your data is safe. All you have to do is to find a reputable vendor online.
Another reason why virtual call centers are worth your money is because they are packed with tons of features that will help boost productivity in your organization. For instance, good software will simplify how your agents prioritize tasks and perform real-time tracking activities. You can also use the software to monitor how your agents are performing as they respond to customer queries. Therefore, this data can be used to optimize how you offer your services for better engagement.
While you might think that settling for any remote call center vendor is the way to go, you risk spending money on software that doesn’t serve its purpose. It would help if you considered several factors before choosing any tool online. Some crucial features a good software should have include:
Comparing the virtual call center options online is good, but you also need to save time and narrow it down to the best you can rely on. VoxDesk is one of the best software that has all the features indicated above and more.
With VoxDesk, the software is the ultimate solution for your virtual call center need. This tool allows you to generate leads, set up appointments, automate voice drops, integrate with CRM tools, and so much more. Concerning its price, you can get this software for just $14.99. It’s affordable software that is packed with incredible features to benefit your company.
500apps is exciting for companies that focus on task and project monitoring for increased productivity. Looks great! It also has all apps in the same place, and we can use them in one go! Well done
CEO at KPSYNCLAB
We are using 500apps for consolidated business growth. All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
Christian Bjerre Nielsen
CPO at uQualio
My chat rep (Safin) was super helpful and got my issues resolved immediately! I'm looking forward to getting my business started with 500apps!
Awesome customer service. Vicky is very helpful. Can explain and help me to troubleshoot my current issues. Thank you so much.
"SMBs' ultimate choice" - It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management.
UE (Small-Business User)
"Budget Friendly All-in-One Suite" - Our business has benefited from 500apps' ability to keep track of everything that is relevant. From managing customers and leads to keeping track of our customers.
Tejas (Mid-Market Consultant)
"Una Suite Perfecta para pequeños y medianos empresas" - Lo que mas me gusta es que puedes tener integrado, diferentes herramientas, tanto de productividad, marketing y ventas puedes gestionar así como diferentes herramientas que te ayudan a venta online, como el desarrollador de sitios web, o la optimizacion SEO a través de la aplicaciÃ³n Ninja SEO.
Cosmetics Marketing Administrator
Business owners can use 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease.
Owner at Stonegye.digital
Program Manager at Keystone
It is a great platform where I can manage everything regarding my business and customers. 500apps basically solved many problems of mine regarding managing inventory from different vendors, billing customers, sending emails to customers, and managing help desks for customers. I can manage my whole business with 500apps because it provides all the tools I need.
Assistant Manager at Quality CARE India Limited